Apex Systems, a division of On Assignment (NYSE: ASGN) is the 2nd largest IT staffing firm in the US with over 20 years of industry experience.
We have now moved into the European market to provide our current clients organisations with scalable staffing solutions to address critical gaps in their workforce and augment workforce management strategies.
We specialize in providing professionals for contract, contract-to-hire, direct placement, and managed solutions to clients in Fortune 500, mid-market, and emerging companies.
Cloud and Managed Services Change Management governs the deployment of new upgrades, features, and patches as well as the deployment of new hardware and software to improve our customers' networks. Change Management insures that deployment into the customer networks is a controlled and stable event, preventing outages and impact for the activities performed. The Release Management team tests releases, recommends solutions, and deploys these solutions to drive change and adoption for their customers
- Engage directly with senior engineers and service delivery managers to deploy in their customer environments
- Management and Coordination of change activities
- Leading Technical and Post-Implementation Review Boards
- Accountability for all change activities including change coordination, documentation, impact analysis, risk mitigation, communications and stakeholder engagement.
- Initiate, influence and maintain effective relationships with and between key internal and external stakeholders to proactively manage needs, expectations, mitigate risks and complex issues to support Change Requests
- Documenting measures and metrics of technical changes that are able to be monitored throughout the change lifecycle
- Identify Continuous Service Improvement opportunities
- Represent Change Requests at Customer CAB meetings
- Ensure all team members follow process in the testing and deployment of patches, upgrades, and new hardware and software
- Manage the schedule of activities in the environment to insure no conflicts between release teams.
- Review the technical details of changes planned, providing a first-line defense against improper change activities.
- Make recommendations around continual service improvements around change management activities. Drive changes to process and procedures to speed deployment while protecting the customer environment.
- ITIL Foundations Certification
- Experience in Service Delivery/NOC environment
- Strong understanding of ITIL framework and Change Management function
- Toolbox Talks (worth one PDU)
- Skill Soft- 90 Courses, E-books,videos,similations related to PMP
- Customized Training Curriculum
- Initial Training to improve Ramp Up
- Process Training
- Tools Training
- End Customer Orientation
- Lunch and Learns
- Ongoing Training
- New Process Implementation
- Continued Career Growth
- Reimbursement for Certification ( MUST PASS CERT) (1 EVERY 6 MONTHS)
- Career Coaching
- Focus on Personal Development
- Incentivized Pay (overtime, bonuses ect)
- Personal Relationship
- Training Allowances
