About us
Apex combines with parent company On Assignment to be the 2nd largest IT staffing and services firm in the U.S. In addition, Apex earned Inavero’s Best of Staffing® Client Diamond Award and Best of Staffing Talent Award for providing superior service our clients and job seekers.
Apex Systems provides organizations with scalable IT staffing and services solutions to address critical gaps in their current workforce and augment workforce management strategies. Complementing our staffing solutions with deliverable-based consulting services enables us to also help organizations drive better business performance.
We serve Fortune 500, mid-market, and emerging companies in all major industries, including financial services, business services, consumer industrials, technology, healthcare, government services, and communications. With over 70+ locations, more than 1,000 recruiters and account managers as well as a candidate pipeline of more than 5 million throughout North America, we are equipped to serve our clients wherever needed.
Job Overview
- Engage directly with senior engineers and service delivery managers to deploy in their customer environments
- Management and Coordination of change activities
- Leading Technical and Post-Implementation Review Boards
- Accountability for all change activities including change coordination, documentation, impact analysis, risk mitigation, communications, and stakeholder engagement
- Initiate, influence and maintain effective relationships with and between key internal and external stakeholders to proactively manage needs, expectations, mitigate risks and complex issues to support Change Requests
- Documenting measures and metrics of technical changes that are able to be monitored throughout the change lifecycle
- Identify Continuous Service Improvement opportunities
- Represent Change Requests at Customer CAB meetings
- Ensure all team members follow process in the testing and deployment of patches, upgrades, and new hardware and software
- Manage the schedule of activities in the environment to insure no conflicts between release teams.
- Review the technical details of changes planned, providing a first-line defense against improper change activities.
- Make recommendations around continual service improvements around change management activities.
- Drive changes to process and procedures to speed deployment while protecting the customer environment
Requirements
- ITIL Foundations Certifications
- 5+ years in Service Delivery/NOC environment
- Strong understanding of ITIL framework and Change Management function
Desired Skills
- Experience with Excel and PowerPoint
- PMP or PRINCE2 Certification
- ITIL Intermediate Certification
- Experience delivering service reviews to senior executives
- Strong skills in managing conflicts and mediating to resolution
- Exposure to tools like ITSM, HPSC
