Carlson Wagonlit Travel (CWT) is the global leader specialized in managing business travel and meetings and events. CWT is dedicated to helping companies of all sizes, as well as government institutions and non-governmental organizations, optimize their travel program and provide best-in-class service and assistance to travelers.
With 20,000 employees worldwide and offices in more than 150 countries and territories, CWT deploys the right people, processes, skills and technologies to consistently deliver great service and bottom line results to its corporate clients.
At CWT, we have a unique and compelling culture as an employer defined by our people and supported by our Core Values. Our employees feel a genuine respect for one another, act with uncompromising integrity and feel proud of our global market leadership. They value working together, embrace opportunities for continuous learning and have an intense desire to serve customers.
Carlson Wagonlit Travel is looking for talented and enthusiastic people. People who want to realize their professional ambitions while delivering the highest levels of expertise and service to our customers. As a global leader in business travel management, we offer exciting opportunities in different areas around the world. If you share our commitment to excellence and customer care and enjoy professional challenges, we would like to hear from you.
Learn about us and start your journey.
- Perform tasks assigned which relate to the main objective of the team
- Perform data entry, customize, administrate and update Online Booking Tool settings as well as CWT Tools
- Effectively assess problems and their potential impact seeking out solutions to issues taking timely/positive action to resolve,
- Investigate and try to reproduce technical issues, escalating client request to appropriate internal or external teams when enable to solve feedback with appropriate solutions to requestors,
- Perform any necessary testing to ensure OBT updates are in place
- Report any technical issues to vendors to solve system failures
- Interact extensively with Program Management & local implementation and support teams, TTS fulfillment teams and OBT suppliers/Product Managers on a regional level
- Make use of expertise as a member of regional team to maintain pro-active approach and offer workarounds/innovative solutions
- Constantly work and improve Client Satisfaction by performing all duties assigned, meeting deadlines, and effectively prioritizing workload
Represent CIS/CWT in a professional and positive manner.
Candidate’s profile:
- Languages English fluent: written and oral
- Abilities to deal within a multicultural environment
- Computer knowledge MS Word, MS Excel, PowerPoint
- Education Bachelor Preferred ‐ Bachelor Degree in related field (IT, Tourism)
- Excellent communication, high level of presentation, interpersonal and motivation skills
- Ability to learn new applications and processes quickly
- Highly organized and able to plan activity efficiently
A stable employment; a dynamic working environment in a growing and highly qualified team; soft skills and hard skills trainings; career development opportunities; employee benefits, e.g. medical insurance, life insurance, lunch card, multisport card, IATA card, recognition awards.
