Client Engagement Consultant

Requirements:

• A degree-level education (any subject)
• Fluency in English (oral and written)
• Excellent interpersonal and communication skills
• A passion for customer service
• An ability to adapt customer service technique to a broad range of audiences
• Self-motivated and driven, being able to consistently work at a high standard
• Confident to explain basic maths and economic concepts to clients
• Strong organisational and time management skills
• Literacy in MS Office
• Previous customer service experience is a plus
• Previous customer service experience in the financial sector is a plus

Responsibilities:

• Proactively engaging with clients over the phone, by email and live chat to make them aware of the benefits of using IG Investments robo-advisor to manage their assets
• Following up on clients who apply for accounts to ensure that their account is fully set up, and encouraging them to deposit funds
• Providing leading customer service to clients once they have joined IG
• Supporting a smooth and best in class new account opening process for prospective and existing IG clients
• Meeting targets and objectives throughout the year

We offer:

• A possibility of taking part in setting up a new marketing, Customer Service and IT departments in Poland
• Participation in interesting and challenging projects in global structures
• Opportunity to develop and broaden skills
• Attractive salary, bonuses and benefits package
• Pleasant working atmosphere