Client Relationship Director
Luxoft is a global leader in high-end software development.
Luxoft is looking for talents with a passion for technology & ready to create original solutions. Once on board, you are invited to expand your knowledge & skills, offering you a continuous learning experience helping you stretch your potential.
So if you’re enthusiastic by the idea of accessing cutting edge technology & innovation to make an impact, why don't you join us?
Client Relationship Director
Miejsce pracy: Krakow
Nr Ref.: VR-15218
Responsibilites
- Establishing trustful relationship with senior, MD level client audience
- Overseeing delivery from client satisfaction standpoint
- Being voice of the client internally, working on improving Luxoft service quality and offerings in WM space
- Represent Luxoft interests during different client initiatives and transformations
- Understand Customer's strategy, plans and intents
- Influence decisions regarding our positioning and portfolio
- Contribute into maintaining and improving our reputation as the Strategic Vendor
- Find out and nurture opportunities, and act as a pre-sale manager
- Host visits of senior management from Customer in Luxoft office
- Communicate with the Customer to obtain feedback on quality and performance of our teams
- Back up or represent in person members of Luxoft team at meetings, workshops, and other events
- Enable and facilitate information exchange between parties as required
Requirements
- 5+ years of relevant work experience as an account manager or client relationship manager
- On the client side: Wealth Management IT or operations / front office support or
- In high end consulting companies (Accenture, Cap Gemini etc.) or niche WM focused onsite consulting boutiques
- General understanding of IB & WM business, current trends and challenges and how these are reflected on IT
- General understanding of IT services, banking platforms and vendor space
- Exposure to CEE near-shoring desirable
- Fluent English speaker, excellent communicator and presenter
- Structured mindset, ability to plan, follow up, clearly report, and get things done.
We offer
Working with large existing banking client in Krakow, focusing on developing existing relationships and expanding Luxoft footprint in client organisation.