Client Service Delivery Coordinator with Dutch
Kraków
Nr ref.: 701053
Overview
Dutch Broking Team collaborates closely with the Dutch Teams consisting of brokers and consultants. We provide complex support in administrating client’s policies throughout the year and helping them make the best decisions.
The main activities include preparing renewal documents, analyzing membership data, performing calculations, preparing different kinds of reports, and making conclusions.
Our office is located in Cracow however in this role we are open to flexibility in terms of hybrid or fully virtual working arrangement.
Aon is in the business of better decisions
At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.
As an organization, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed.
What the day will look like
Team Coordinator supports service delivery by providing expertise in ongoing operations and support the team to complete its daily operations in line with the requirements of internal clients. Second matter is continuous improvement: participating in and/or leading projects aimed at improvements, changes, creating tools, etc.:Ongoing operations:
- Monitoring current operations within the team daily. Handling the workload in line with SLAs by organizing, prioritizing and making effective workload allocation decisions
- Identifying issues with processes handled in multiple team and driving a process to find and implement solutions
- Increasing the level of process knowledge across the team
- Acting as a SME for processes and resolving issues
- Suggesting and implementing changes to tools and documentations needed to support effective service delivery
- Backing up team manager, if required
Continuous improvement:
- Making sure that the level of service is continuously improving
- Suggesting and using tools to measure improvements
- Participating in and/or leading meetings to define requirements and operational improvements needs
- Coordinating and planning projects, ensuring the success of project’s closure
- Designing, implementing and developing support materials for solutions to be implemented, such as procedures and training manuals
- Ensuring that all required tools and systems are available for the team and that appropriate training of new processes/systems is delivered to the team
Skills and experience that will lead to success
We expect from the candidate to have in-depth knowledge of insurance market, Ability to analyse processes and identify areas for improvement and excellent attention to detail. We're looking for a person who is able to to prioritize tasks according to volumes and work optimally in a project team.
- Advanced Excel skills
- English - levelC1
- Dutch - level C1
- Ability to identify and respond to risks
- lead work streams in a project
How we support our colleagues
In addition to our comprehensive benefits package, we encourage a diverse workforce. Plus, our agile, inclusive environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two “Global Wellbeing Days” each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions, but we also recognise that flexibility goes beyond just the place of work... and we are all for it. We call this Smart Working!
Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.
Aon values an innovative, diverse workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.
Aon provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status.
We welcome applications from all and provide individuals with disabilities with reasonable adjustments to participate in the job application, interview process and to perform essential job functions once onboard. If you would like to learn more about the reasonable accommodations we provide, email ReasonableAccommodations@Aon.com
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