SouthWestern by Capita is the UK’s largest business process outsourcing company hiring over 74 000 staff across UK, Europe, India and South Africa. Our goal is simple: to help our wide range of public and private sector clients improve service to their customers.
SouthWestern by Capita with two Business Centres in Poland (Kraków and Łódź) hires over 700 employees. We deliver multilingual business services that range from managing complex processes to more specialised support. That provides our employees with the opportunity to work for various clients and develop expertise in many disciplines.
Given our expansion plans and exciting new projects, Capita is currently recruiting for the position of:
Capita Learning Services provide a range of training and development services, including managed learning solutions, e-learning packages, coaching and mentoring services, which are designed to provide measurable business performance benefits to our clients and their staff.
Our high profile customer portfolio includes UK-based public-sector organisations, key players within the motoring industry, banks and many other organisations that are household name.
Please note that the role requires working in a shift pattern between 9:00 and 19:00 (Monday to Friday).
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Managing day to day enquiries (by email and phone) from clients, regarding to logistic of vast variety of learning services
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Sourcing suitable solutions to learning and development requirements based on the client needs and operating model
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Handling all issues and complaints regarding to learning services in a sensitive and professional manner
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Maintaining and managing personal workload effectively to achieve all targets
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Providing clear and constructive oral and written communication with all stakeholders ensuring appropriate context and clarity are provided
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Supporting any other business tasks that may be required
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Hold a university degree
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Have experience of working in a customer focused business, servicing an English speaking market
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Have experience of working with IT in a business environment
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Are fluent in English OR English&German OR English&Spanish OR English&Italian OR English&French (both oral and written)
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Are fluent in other European Languages (considered an asset)
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Have strong communication skills and a very strong customer service orientation
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Are proactive with strong multi-tasking and prioritisation skills
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Have high level of accuracy and attention to detail
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Are able to work on own initiative but also work very well as part of a team
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Opportunity to join a growing team with development opportunities
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Opportunity to work with prestigious organisations
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Entry to a bi-annual bonus scheme (T&Cs applicable)
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Private medical healthcare and benefit packages
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A friendly work atmosphere
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Workplace in the city centre
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30-minute lunch breaks included in the working hours
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After-work activities (football team, volleyball team,charity events, etc.)
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In-house English classes
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A vast variety of trainings provided for you to develop
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Work in an international and multicultural environment
