Client Support Specialist

HAYS Poland jest firmą doradztwa personalnego, należącą do międzynarodowej grupy HAYS plc, notowanej na giełdzie w Londynie i największej firmy rekrutacyjnej w Wielkiej Brytanii.

Grupa posiada ponad 390 biur w 27 krajach na całym świecie, w których łącznie pracuje 8 300 specjalistów. Jest liderem w Europie Środkowej i Wschodniej, Azji, Ameryce Południowej, Australii, Nowej Zelandii, Chinach, Japonii, Hong Kongu i Kanadzie.

Your new company
For our Client, international start-up specialized in software for e-commerce, we are looking for Client Support Specialist – role based in Łódź, Poland.

Your new role
The main purpose of this role is to support Clients and make a positive and meaningful impact on their customer experience. Client Support Specialist will be the first point of Client contact for the good and bad and will be the link between the Clients and the technical & product experts within the company. He/she will drive and support requests to optimal solutions. Key responsibilities include providing support to current and prospective international Clients via support desk system, developing super user knowledge of the Warehouse Management System (WMS) software in order to resolve Client “how to?” questions independently, update online knowledge database and actively interact with Clients and technical team in order to fix identified issues.

What you’ll need to succeed
The perfect Candidate should be customer-oriented, obsessed with delighting Clients and have great written communication skills in English. He/she should be proactive, forward thinking as well as conscientious, courteous and professional at all times. Good sense of humour and ability to enjoy detective work are highly desirable. Ability to multi-task and adapt to changes are a must. The team operates 7 days a week with current working hours between 8-22, so the Candidate needs to be open for working in the evening and sometimes in the weekends.

What you’ll get in return
Our Client offers stable working conditions, start-up environment and international exposure. This role includes full-time training and possibility to develop in a fast-paced company.

What you need to do now
If you’re interested in this role, please apply promptly and send your up to date resume in English.

Prosimy o dopisanie następującej klauzuli „Wyrażam zgodę na przetwarzanie moich danych osobowych zawartych w ofercie dla potrzeb procesu rekrutacji zgodnie z Ustawą o ochronie danych osobowych z dnia 29.08.1997r., Dz. U. Nr 101, poz. 926 ze zm.” Numer w rejestrze agencji zatrudnienia: 361 hays.pl