Collections Analyst with Danish
Warszawa
Nr ref.: 11118220
Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. We combine unmatched experience and specialized capabilities across more than 40 industries – powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. With 506,000 people serving clients in more than 120 countries, Accenture brings continuous innovation to help clients improve their performance and create lasting value across their enterprises. Visit us at http://www.accenture.com/.
Accenture Operations provides business process services for specific functions, including finance and accounting; procurement and supply chain; and marketing & sales. We operate business processes with a combination of talent and data, artificial intelligence, analytics and digital technologies, helping clients to improve their productivity, customer experience and performance.
Accenture Operations provides business process services for specific functions, including finance and accounting; procurement and supply chain; and marketing & sales. We operate business processes with a combination of talent and data, artificial intelligence, analytics and digital technologies, helping clients to improve their productivity, customer experience and performance.
Your main tasks will be related to:
- Collecting due receivables from portfolio of customers with higher difficulty
- Negotiating and building long term business relationships with customers
- Customer account maintenance activities e.g. write offs, reconciliation, discount application
- Working with prioritization list to contact customers in order to maximize cash collected and reduction of old debt
- Phone and email contact with customers with focus on phone communication
- Supporting other colleagues in addressing difficult cases
- Cooperating closely with other teams in order to resolve customer s issues customer service, sales, finance managers
- Reporting and forecasting debt aging, open credits, forecasted cash collected
- Customer queries management
- Supporting Training Team in performing training and quality activities
- Proactively search and present ideas of possible process improvements simplifications in the process to improve efficiency and quality of service
What we expect:
- Minimum one year experience in Cash Collection process
- Very good English and Danish
- Demonstrated ability to work independently and manage complex cases
- Track record of delivering target results on managed portfolio
- Track record of proactively supporting other team members or the Team Lead
- Excellent communication and interpersonal skills written and oral
- Experience in customer service order to cash department
- Microsoft Office package
- Availability to work in a 50/50 hybrid mode in Warsaw office
What can we offer:
- Using foreign language and new technology solutions daily, cooperating with various global Clients.
- Constant support and clear development path from your first day at office – dedicated Buddy, who will help you in adjusting to the new workplace.
- Focus on your strengths and continuous feedback enable fast professional growth, as well as new skills building by various online and classroom trainings.
- Inclusion and diversity in practice: truly multicultural environment; we support LGBT, people with disabilities and parents. In our culture of equality, people are truly valued for their differences and free to be who they are.
- A flexible approach that allows an appropriate work-life balance where sports activities, outings, volunteering initiatives are part of our regular day-to day life.
- Commitment to reducing our environmental impact in terms of carbon, water and waste across Accenture facilities and in the communities in which we work and live by joining different initiatives.
- Full work comfort – private medical care, life insurance, access to MyBenefit platform, bonuses for referring new employees.
- Modern, ecological office in city center with convenient connection for all means of transport (incl. chill room, game room, free bicycle parking and coffee-breaks at terrace).
Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. We combine unmatched experience and specialized capabilities across more than 40 industries – powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. With 506,000 people serving clients in more than 120 countries, Accenture brings continuous innovation to help clients improve their performance and create lasting value across their enterprises. Visit us at http://www.accenture.com/.
Accenture Operations provides business process services for specific functions, including finance and accounting; procurement and supply chain; and marketing & sales. We operate business processes with a combination of talent and data, artificial intelligence, analytics and digital technologies, helping clients to improve their productivity, customer experience and performance.
Accenture Operations provides business process services for specific functions, including finance and accounting; procurement and supply chain; and marketing & sales. We operate business processes with a combination of talent and data, artificial intelligence, analytics and digital technologies, helping clients to improve their productivity, customer experience and performance.
Your main tasks will be related to:
- Collecting due receivables from portfolio of customers with higher difficulty
- Negotiating and building long term business relationships with customers
- Customer account maintenance activities e.g. write offs, reconciliation, discount application
- Working with prioritization list to contact customers in order to maximize cash collected and reduction of old debt
- Phone and email contact with customers with focus on phone communication
- Supporting other colleagues in addressing difficult cases
- Cooperating closely with other teams in order to resolve customer s issues customer service, sales, finance managers
- Reporting and forecasting debt aging, open credits, forecasted cash collected
- Customer queries management
- Supporting Training Team in performing training and quality activities
- Proactively search and present ideas of possible process improvements simplifications in the process to improve efficiency and quality of service
What we expect:
- Minimum one year experience in Cash Collection process
- Very good English and Danish
- Demonstrated ability to work independently and manage complex cases
- Track record of delivering target results on managed portfolio
- Track record of proactively supporting other team members or the Team Lead
- Excellent communication and interpersonal skills written and oral
- Experience in customer service order to cash department
- Microsoft Office package
- Availability to work in a 50/50 hybrid mode in Warsaw office
What can we offer:
- Using foreign language and new technology solutions daily, cooperating with various global Clients.
- Constant support and clear development path from your first day at office – dedicated Buddy, who will help you in adjusting to the new workplace.
- Focus on your strengths and continuous feedback enable fast professional growth, as well as new skills building by various online and classroom trainings.
- Inclusion and diversity in practice: truly multicultural environment; we support LGBT, people with disabilities and parents. In our culture of equality, people are truly valued for their differences and free to be who they are.
- A flexible approach that allows an appropriate work-life balance where sports activities, outings, volunteering initiatives are part of our regular day-to day life.
- Commitment to reducing our environmental impact in terms of carbon, water and waste across Accenture facilities and in the communities in which we work and live by joining different initiatives.
- Full work comfort – private medical care, life insurance, access to MyBenefit platform, bonuses for referring new employees.
- Modern, ecological office in city center with convenient connection for all means of transport (incl. chill room, game room, free bicycle parking and coffee-breaks at terrace).