By joining Ciber, you can turn your innovative ideas into world class solutions for some of the world's most dynamic companies. With global reach and deep technical experience, Ciber is big enough to keep you working with household names, but small enough for you to stand out and advance.
Just think about it:
9 languages, 8 finance & accounting process, 3 time zones, 90 specialists in a team and one Global Shared Services Center
What can we offer to YOU!
Choose a career at Ciber and enjoy an environment where being challenged and rewarded is a part of daily life. We believe people are our greatest asset, so we are always interested in your point of view on problems, ideas, and solutions. Take the chance and don’t worry, we understand – beginnings can be difficult, but you can always ask for a help - every question deserves an answer.
- Collect cash to a level of meeting or exceeding the Cash Forecast for the portfolio published at the beginning of each month - individual progress is available on the Daily Thermometer updated on the accounting drive
- Keeping up to direction and goals and working towards bringing in cash to assist in meeting corporate expectations and plans
- Develop relationships with clients that are open, trustworthy and specific - building good relationships with a client is the key to successful collection efforts. The Collector also needs to develop internal relationships that will assist in the collection effort or resolving issues as they arise
- Reconcile client accounts and identifying variances in the client record and troubleshooting the various situations
- Research and resolve existing or missing remittance/payment information using both internal and external software/systems
- Prepare write off requests, maintenance as needed
- Monthly On Account and Deduction investigation
- Complete weekly Dashboard report
- Maintain up-to-date records on the client's account in MC2, P/S or SAP (what appropriate)– notes entered in client record regarding every phone or e-mail contact and the expected result/action to be taken next and by whom (either by the client or the collector), and all pertinent contact information updated (should include contact name, the contact's position, phone number and e-mail address
- Credit Reviews
- Evaluates inter-relationships between collections and other business units
- Ad hoc tasks assigned by Team Leader
- Fluent level of English
- Experience in Collections (credit control) – is an advantage
- Creativity/Problem Solving—being able to define, evaluate and make a judgment based on available information
- Good math skills—a numbers person
- Self-starter who can work independently without consistent guidance from management once familiar with company policies, plan designs and procedures
- Ability to produce accurate quality work while meeting deadlines and deliverables that can be volatile and changing
- At least 2 years customer service experience
- Team oriented person
- Full of ideas
- Great sense of humor
