About us
Capgemini is one of the world\'s foremost providers of consulting, technology and outsourcing services.
Capgemini Business Services department is one of the first and the biggest outsourcing centers in Poland providing services in 30 different languages in the areas of: finance, accounting, banking, procurement, customer care and marketing services. Business Services employs over 3800 specialists in its offices located in Krakow and Katowice.
Collections Team Leader
Place of work: Krakow
Ref. no Małopolskie > Krakow
Job description
- Leading the Team (daily targets achievement, ongoing work distribution, performance evaluation, motivation, communication)
- Being the the single point of contact for respective client representatives
- Cooperating effectively with the Client (attending monthly conference calls, answering requests, claims and process challenges)
- Key Performance Indicators realization at the indicated levels or above
- Planning and preparing for process efficiency improvements and setting relevant control points in the process
- Being proactive as to the new ideas for effective process standardization and drive a required changes
Requirements
- Strong leadership and communication skills
- Good knowledge of SAP
- Fluent English (B2+)
- Fluent Dutch or French would be very big asset
- Experience and knowledge of Collection processes is a must
- Experience in service delivery for multi-divisional client
- Good knowledge of MS Excel
- Teamwork approach
- Ability to work under time pressure
- High motivation to achieve target levels
What we offer
- You will work in multinational, stable company for c.a. 100 Blue Chip Clients - known, global brands, supported by 6000 professionals in 30 languages.
- You will gain space to fulfill your ambitions and develop your career, opportunity to take part in transition projects. We operate according to Lean and Kaizen philosophy.
- You will choose your career path (experts or managers) – you will work among professionals (over 900). We will support you to gain knowledge (20 000 online trainings and in class) and get certified (e.g. ACCA, Prince2, PMP). You will have the opportunity to take part in coaching programs and develop your knowledge in experts communities.
- You will work in line with high, international work standards and you will have an opportunity to engage in CSR initiatives.
- You will be appreciated for your results and professionalism – based on clear rules of promotion. Our company applies a wide choice of perks (free private medical care for you and your family, additional life insurance). We help to keep right proportions between your work and private life (Business Parent Program).
- As a disabled person you will get professional support. We are open to provide assistive technologies for people with diverse disabilities. We care about inclusion and equal rights approach. We conduct disability awareness trainings. Join our Win with Capgemini Program for people with disabilities.
Interested Candidates are invited to send CV by clikcking APLIKUJ TERAZ button below
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