Kraków
Responsibilities:
- Maintain and build the community of Product Experts (“PEs”) for 109 community-supported Products.
- Overseeing the activity of 13 Community Support Agents providing community care, troubleshooting and support to PEs
- Broad understanding of Google products such as Docs Suite, Drive, Gmail, Accounts, Chrome, Play, Photos, Search, Blogger, Maps.
- Operational and administrative responsibility delivering Quality Ops services.
- Performing reviews, creating quality reports, conducting quality trainings and supporting delivery team.
- Identify training needs and organize training interventions to meet quality standards.
- Analysing, monitoring improving the process and performance.
- Contact and maintaining relationships with the supervisors, quality assessments
- Good command of English
- Proficiency in one of the following languages: French, German, Italian, Turkish, Russian, Arabic.
- Passion for people and previous quality assurance experience.
- Open-minded attitude & analytical skills.
- Ability to work in a multicultural dynamic environment.
- Previous experience in working with Google products will be a plus
- Opportunity to be part of a rapidly expanding global organization with irreproachable reputation.
- Pleasant and inspiring working atmosphere.
- Professional development and clear career path.
- Training & development opportunities.
- Competitive salary with cafeteria benefits.
About our Candidate Privacy Statement: https://www.cognizant.com/careers_resources/Cognizant_Candidate_Privacy_Statement_English_version.pdf
Poznaj
Cognizant
Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, building the bridge between AI investment and enterprise value by building full-stack AI solutions for our clients. Our deep industry, process and engineering expertise enables us to build an organization’s unique context into technology systems that amplify human potential, realize tangible returns and keep global enterprises ahead in a fast-changing world. See how at www.cognizant.com or @cognizant.
