Community Support Quality Assurance

COGNIZANT TECHNOLOGY SOLUTIONS POLAND SP Z O O

Kraków

2 dni temu

Community Support Quality Assurance
Kraków
Responsibilities:
  • Maintain and build the community of Product Experts (“PEs”) for 109 community-supported Products.
  • Overseeing the activity of 13 Community Support Agents providing community care, troubleshooting and support to PEs
  • Broad understanding of Google products such as Docs Suite, Drive, Gmail, Accounts, Chrome, Play, Photos, Search, Blogger, Maps.
  • Operational and administrative responsibility delivering Quality Ops services.
  • Performing reviews, creating quality reports, conducting quality trainings and supporting delivery team.
  • Identify training needs and organize training interventions to meet quality standards.
  • Analysing, monitoring improving the process and performance.
  • Contact and maintaining relationships with the supervisors, quality assessments
You have
  • Good command of English
  • Proficiency in one of the following languages: French, German, Italian, Turkish, Russian, Arabic.
  • Passion for people and previous quality assurance experience.
  • Open-minded attitude & analytical skills.
  • Ability to work in a multicultural dynamic environment.
  • Previous experience in working with Google products will be a plus
We offer

 

  • Opportunity to be part of a rapidly expanding global organization with irreproachable reputation.
  • Pleasant and inspiring working atmosphere.
  • Professional development and clear career path.
  • Training & development opportunities.
  • Competitive salary with cafeteria benefits.

Interested? Then please apply online. Please visit our career site for more information on our company: http://cognizantcareers.eu/pl_en

In case our offer does not suit your needs, fell free to send it to interested acquaintances or friends

 

 

To apply please send your CV in English by clicking button below

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Prosimy o dopisanie klauzuli: Wyrażam zgodę na przetwarzanie moich danych osobowych zawartych w mojej ofercie pracy dla potrzeb niezbędnych do realizacji procesu rekrutacji (zgodnie z Ustawą z dnia 29.08.1997 r. o Ochronie Danych Osobowych; tekst jednolity Dz. U. z 2016 r. poz. 922 z późn. zm. ). Jednocześnie oświadczam, że zostałem/am poinformowany/a o dobrowolności podania danych osobowych oraz prawie dostępu do treści swoich danych i ich poprawiania.

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COGNIZANT TECHNOLOGY SOLUTIONS POLAND SP Z O O