Kraków
Responsibilities:
- Maintain and build the community of Product Experts (“PEs”) for 109 community-supported Products.
- Overseeing the activity of 13 Community Support Agents providing community care, troubleshooting and support to PEs
- Broad understanding of Google products such as Docs Suite, Drive, Gmail, Accounts, Chrome, Play, Photos, Search, Blogger, Maps.
- Operational and administrative responsibility delivering Quality Ops services.
- Performing reviews, creating quality reports, conducting quality trainings and supporting delivery team.
- Identify training needs and organize training interventions to meet quality standards.
- Analysing, monitoring improving the process and performance.
- Contact and maintaining relationships with the supervisors, quality assessments
- Good command of English
- Proficiency in one of the following languages: French, German, Italian, Turkish, Russian, Arabic.
- Passion for people and previous quality assurance experience.
- Open-minded attitude & analytical skills.
- Ability to work in a multicultural dynamic environment.
- Previous experience in working with Google products will be a plus
- Opportunity to be part of a rapidly expanding global organization with irreproachable reputation.
- Pleasant and inspiring working atmosphere.
- Professional development and clear career path.
- Training & development opportunities.
- Competitive salary with cafeteria benefits.
About our Candidate Privacy Statement: https://www.cognizant.com/careers_resources/Cognizant_Candidate_Privacy_Statement_English_version.pdf
Poznaj
COGNIZANT TECHNOLOGY SOLUTIONS POLAND SP Z O O
COGNIZANT TECHNOLOGY SOLUTIONS POLAND SP Z O O
Cognizant is a leading IT Services provider globally, transforming Clients' business, operating and technology models for the digital era. Headquartered in the US, Cognizant is ranked on the Fortune 500 and is consistently listed among the most admired companies in the world.
At Cognizant, we celebrate diversity and inclusion across our workforce and with our partners, communities and fellow racing fans. That’s why, alongside the Aston Martin Cognizant Formula One team, we work in unison for a more inclusive future. All in, all welcome.