Community Support Representative (German speaker)

HAYS Poland jest firmą doradztwa personalnego, należącą do międzynarodowej grupy HAYS plc, notowanej na giełdzie w Londynie i największej firmy rekrutacyjnej w Wielkiej Brytanii.

Grupa posiada ponad 390 biur w 27 krajach na całym świecie, w których łącznie pracuje 8 300 specjalistów. Jest liderem w Europie Środkowej i Wschodniej, Azji, Ameryce Południowej, Australii, Nowej Zelandii, Chinach, Japonii, Hong Kongu i Kanadzie.

About our client: Our client is a successful technology start-up headquartered in US and growing rapidly worldwide. We are looking for passionate individuals to join their newly formed team located in Krakow to provide community support in multiple languages for the EMEA region. This is an amazing opportunity to be part of a team created from scratch and contribute to its success with your creativity, drive and problem solving skills.

YOUR RESPONSIBILITIES

• Deliver high-quality service across multiple support platforms (email, chat, phone)
• Be a passionate advocate for our client’s users while answering any questions that come your way
• Show empathy while solving problems and addressing unsatisfactory experiences
• Triage issues and escalate them when necessary

  REQUIREMENTS

• Bachelor's degree
• Fluency in German and Polish. Good level of English is also required.
• High proficiency using computers (typing, quickly navigating between various tools)
• Exceptional reading comprehension and writing skills. Must be able to connect what users are asking for with answers to their true issues.

• Passion for helping others and creating support experiences that exceed users’ expectations.
• Ability to troubleshoot problems and find speedy resolutions.
• Skilled at handling multiple issues at once to efficiently solve a large number of inquiries.
• Must work well in a team environment, contributing to a synergistic work environment where people learn from one another and continuously improve processes on behalf of users.
• Work time will be shift based totaling 40 hours per week.
• Weekend and weekly evening shifts are required.
• Ability to analyze data and present finding coherently and confidently is a plus

    PREFERRED QUALIFICATIONS

• Support experience in a high-volume environment, including service industries, retail, hospitality or other support environments.
• Familiarity with Zendesk is a plus, but not required.
• Intermediate Excel knowledge is a preferred
• Familiarity with analytical tools; SQL knowledge a huge plus

Prosimy o dopisanie następującej klauzuli „Wyrażam zgodę na przetwarzanie moich danych osobowych zawartych w ofercie dla potrzeb procesu rekrutacji zgodnie z Ustawą o ochronie danych osobowych z dnia 29.08.1997r., Dz. U. Nr 101, poz. 926 ze zm.” Numer w rejestrze agencji zatrudnienia: 361 hays.pl