Kraków
What we do
At Cognizant, we are dedicated to helping the world's leading companies build stronger businesses — helping them go from doing digital to being digital.
In Poland, our offices are located in Gdansk, Wroclaw, and Kraków. With the capacity to support various clients, we offer a world of opportunities for both professionals and graduates.
You can expect five-star training, a chance to realize your career goals, and a range of benefits.
Be Cognizant!
What you will do
- Through community and social media, build relationships with community contributors to provide a delightful self-help experience and support that scales,
- Manage International Community in designated language, including: recruiting new experts, regularly engaging with current experts, managing experts’ statuses, share appropriate comms and product info, help preparing annual events for community experts,
- Checking quality of localization of content to be published on relevant local channels (Communities Console),
- Develop technical expertise, and be a genuine, credible, and utterly charming ambassador to the ICS community,
- Troubleshoot community experts’ escalations and issues qualifying for direct support,
- Proactively monitor communities to identify trending issues or threads suitable for direct support,
- Identify top user issues and relevant insights for your market and communicate those to the regional PSM,
- Perform user feedback deep dive on specific market/language upon request.
Skills & Experience
- Bilingual with native level of French and good command of English,
- Higher Education min. Bachelor Degree must have,
- Relevant experience in website/online content creation/management,
- Exceptional analytical and structured problem-solving capabilities,
- Strong experience in analyzing, troubleshooting, and resolving user-reported issues,
- Flexibility and adaptability to a changing and fast paced working environment,
- Long-term engagement (minimum 1 year),
- Proactive and well organized with a track record of success in a team environment,
- Good understanding on working with targets and meeting/exceeding client.
We offer:
- Opportunity to be part of a global organization focused on development,
- Open-minded and multinational environment,
- Training & development opportunities,
- Professional development and clear career path,
- Extensive benefits package: Multisport Card, Lux Med medical healthcare including dental care, life insurance, cafeteria benefit.
About our Candidate Privacy Statement: https://www.cognizant.com/careers_resources/Cognizant_Candidate_Privacy_Statement_English_version.pdf
Poznaj
Cognizant
Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, building the bridge between AI investment and enterprise value by building full-stack AI solutions for our clients. Our deep industry, process and engineering expertise enables us to build an organization’s unique context into technology systems that amplify human potential, realize tangible returns and keep global enterprises ahead in a fast-changing world. See how at www.cognizant.com or @cognizant.
