Grafton Recruitment, firma założona w 1982 roku w Irlandii, to wiodąca agencja rekrutacyjna z ponad 30 letnim doświadczeniem. Grafton Recruitment jest jedną z największych niezależnych firm rekrutacyjnych w Europie, wyspecjalizowaną w rekrutacji profesjonalistów średniego i wyższego szczebla we wszystkich sektorach. Gwarancją wysokiej jakości naszych usług jest posiadany certyfikat ISO 9001.
Agencja zatrudnienia (nr licencji 812)
Agencja zatrudnienia (nr licencji 812)
Contact Centre Vendor Manager
Job location: Warsaw
Nr ref.: 1-26-45093/PC
A Swiss provider of technologically advanced solution for banking and financial services is opening its new Shared Service Centre - in Warsaw.
Newly created structures offer wide range of opportunities for development and work with advanced solutions within financial administration.
We are building the whole team from scratch and we are kindly inviting candidates to take part in the recruitment and together build a new brand on Polish market.
Key duties:
Newly created structures offer wide range of opportunities for development and work with advanced solutions within financial administration.
We are building the whole team from scratch and we are kindly inviting candidates to take part in the recruitment and together build a new brand on Polish market.
Key duties:
- vendor management
- form strong relationship with contact centre
- overseeing the design and delivery of agreed processes, procedures and campaigns
- managing budgetary costs
- checking compliance and regulatory issues
- managing information around KPIs.
Requirements:
- fluent English min. C1
- experience in managing B2C contact centre
- marketing/product management experience
- ability to review processes and make recommendations
- "technical" contact centre knowledge e.g. knowledge management, telephony systems
- strong relationship and leadership skills
- experience in budgetary matters
- commercial focus and excellent vendor management skills
Benefits:
The company offers a whole range of standard corporate benefits.
Uprzejmie informujemy, że skontaktujemy się tylko z wybranymi kandydatami.
Osoby zainteresowane prosimy o przesyłanie aplikacji za pomocą przycisku
pod ogłoszeniem: "APLIKUJ TERAZ".