Your role
Do you like to be involved in collaboration with business stakeholders? We are looking for someone like that who will:
- understand contract(s) in detail
- manage end-to-end contract lifecycle including new demand, negotiation, change
- manage processes from development through to execution
- monitor suppliers' compliance with obligations of agreements and tracking fulfillment of deliverables
- audit and review Service Provider performance and ensuring audit-ability of the contract
- ensure optimization of the contract commercially e.g. (not limited to) services scope change, SLA realignment, bench marking, pricing structure
- manage escalations for any service level and billing related issues
- interpret contracts and ensures timely problem resolution of any contractual disputes
- define and implement performance management reports for existing and new Service Providers
- approve and oversee all contract-related policies
- liaise with respective internal partners such as Contract Administrators, Group Risk, Legal Department etc.
- cooperate with Financial Management to analyze Performance Credits/Earn-backs
Your team
As an IT Contract Manager you will be a part of Group Sourcing Commercial Services (GSCS) that is responsible for defining the Vendor Sourcing Strategy, managing competitive vendor selection process, contract / commercial deal negotiation, vendor management and post contract governance. You will be responsible for managing global portfolio of contracts with key strategic vendors spanning hardware, software and services. You will focus on the vendor's performance
against contractual obligations including Service Level Agreements, Financials and Governance.
Your experience and skills
You have:
- university degree
- experience in managing large (multi-million) Managed Services or IT Outsourcing contracts
- expertise in outsourcing methodologies, contracts and commercial models
- knowledge of Technology vendor landscape
- excellent verbal and written communication skills with Senior Stakeholders (English is a must)
- people management and collaboration skills
About us
Expert advice. Wealth management. Investment banking. Asset management. Retail banking in Switzerland. And all the support functions. That's what we do. And we do it for private and institutional clients as well as corporations around the world.
We are about 60,000 employees in all major financial centers, in almost 900 offices and more than 50 countries. Do you want to be one of us?
What we offer
Together. That’s how we do things. We offer people around the world a supportive, challenging and diverse working environment. We value your passion and commitment, and reward your performance.
Take the next step
Are you truly collaborative? Succeeding at UBS means respecting, understanding and trusting colleagues and clients. Challenging others and being challenged in return. Being passionate about what you do. Driving yourself forward, always wanting to do things the right way. Does that sound like you? Then you have the right stuff to join us. Apply now.
Disclaimer / Policy Statements
UBS is an Equal Opportunity Employer. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills and experiences within our workforce.