Accenture is a global management consulting, technology services and outsourcing company, with more than 336,000 people serving clients in more than 120 countries. Combining unparalleled experience, comprehensive capabilities across all industries and business functions, and extensive research on the world’s most successful companies, Accenture collaborates with clients to help them become high-performance businesses and governments. The company generated net revenues of US$30.0 billion for the fiscal year ended Aug. 31, 2014. Its home page is www.accenture.com.
Accenture Operations is one of Accenture key capabilities dedicated to work on outsourcing engagements. These are long-term partnerships with clients for whom we manage and provide increasingly specialized business operations, such as finance and accounting, IT, applications development and maintenance, helpdesk services, and HR. We not only maintain key business functions for clients, we constantly seek to improve them to help our clients move ahead of the competition.
CRM Project Manager
Workplace: Warszawa
Nr Ref.: 00335822
Job Description:
The CRM Project Manager will be a part of the team responsible for delivery of CRM services to our client.
Key responsibilities:
- Understanding client’s requirements related to the campaigns, CRM parameters and data flows
- Work with the client CRM team to plan resources to support campaigns
- Reporting of status of the CRM activities across the markets to the central CRM team and client's IT team
- Good knowledge and understanding of overall technical architecture interfacing the CRM system with content and tracking systems
- Ensure quality and timely completion of requests
- Ensure seamless communication with team members based in other location
- Identify, manage, resolve and escalate risks and issues affecting timely closures of requests
- 3-5 years of experience in campaign execution and other CRM processes
- Fluent in English, additional languages beneficial
- Experience in working with globally distributed teams
- Project management skills and experience
- Ability to work in complex multiple stakeholder environment and complete plans on schedule
- Hands on experience in CRM tools like MS Dynamics, Siebel CRM, SAP CRM, SalesForce.com etc.
- Understanding of XML
- Strong Interpersonal and communication skills including ability to interact with senior members in the project board
- Ability to work independently with minimal supervision as a self-starter and chase down people/teams to achieve closure when required
- Ability to take end-to-end ownership of success of delivery by collaborating across teams and individuals
- An organized and planned approach to work with the ability to move things swiftly despite several dependencies. Appreciation of the need for documentation
- Readiness to travel to Germany
- Challenging job in a professional and multinational environment
- Opportunity to gain broad analytical skills and experience, together with highly marketable specialist expertise in their chosen areas
- Dynamic working environment
- Opportunity to work for the most recognized brands in the world
- Online and classroom trainings
- Notable discount for the language courses
- Social benefit packages including: private medical care, Sodexo vouchers, Benefit sport club cards, life insurance, professional photo classes
- Open communication among all employees and across the teams
- Ongoing mentoring and support not only during the induction period
- Friendly work atmosphere and chill-out spaces for chats
- Accelerate runners club and the participation in various employee initiatives
- Attractive salary and benefits
When applying please enclose the below statement:
"I hereby express my consent to process my personal data included in my job offer by Accenture Sp. z o.o. or any other entity of the Accenture group for recruitment purposes and once the recruitment process is closed, I agree that Accenture Sp. z o.o. with its registered seat in Warsaw, 00-121, ul. Sienna 39 or any other entity of Accenture group places and processes my personal data in its database. I also express my consent to sending my personal data to third parties within the Accenture group pursuant to the Personal Data Protection Act of 29th August 1997 (Journal of Laws of 2002, No. 101, position 926 as amended). I submit the data voluntarily. I have been informed about the right of access to the content of my data and about the possibility of correcting them."
Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.
Accenture does not discriminate employment candidates on the basis of race, religion, color, sex, age, disability, national origin, political beliefs, trade union membership, ethnicity, denomination, sexual orientation or any other basis impermissible under Polish law.Check out all our job vacancies at our website: www.pracaaccenture.pl
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"I hereby express my consent to process my personal data included in my job offer by Accenture Sp. z o.o. or any other entity of the Accenture group for recruitment purposes and once the recruitment process is closed, I agree that Accenture Sp. z o.o. with its registered seat in Warsaw, 00-121, ul. Sienna 39 or any other entity of Accenture group places and processes my personal data in its database. I also express my consent to sending my personal data to third parties within the Accenture group pursuant to the Personal Data Protection Act of 29th August 1997 (Journal of Laws of 2002, No. 101, position 926 as amended). I submit the data voluntarily. I have been informed about the right of access to the content of my data and about the possibility of correcting them."
Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.
Accenture does not discriminate employment candidates on the basis of race, religion, color, sex, age, disability, national origin, political beliefs, trade union membership, ethnicity, denomination, sexual orientation or any other basis impermissible under Polish law.
www.facebook.com/AccentureOperationsPoland