with/without Professional Experience
- Provide high quality online customer service via phone, chat and email
- Deliver efficient troubleshooting and query resolution and assist customers with account optimisation
- Upsell additional product features to existing B2B customers
- Ability to research and develop knowledge of customers products and services
- Meet deadlines with a fast paced environment
- Gain an in depth knowledge and understanding of all online advertising services
- Fluency in written and spoken English and German
- Excellent communication and negotiation skills and confidence in dealing with customers
- Intermediate I.T. skills with the ability to quickly learn new tools
- Strong analytical and problem solving abilities
- Self-motivation to meet and exceed individual and team targets
- Product Training and upskilling processes
- Vibrant, multi-cultural environment
- Career & Personal Development
- Quarterly performance bonus
- Subsidized Life Insurance
- Private medical care package
- Cafeteria program with wide range of employee benefits (including Multisport)
- Internal Team and Wellness Activities
- Work in a modern office environment with access to free snacks and drinks
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification.They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed
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