Customer advisor with German

• Comprehensive written service to German-speaking customers of one of the most well-known airlines.
• Effective contact with customers via email.
• Calling back customers as needed.
• Positive, empathetic and professional approach to customers.
• Providing reliable and accurate information in response to customer questions and problems regarding baggage and flights.
• Handling complaints.
• Working Monday through Friday from 9:00 am to 6:00 pm.
• As the project develops, we require 1 working weekend per month.

• Very good knowledge of German mainly in writing (min. C1).
• Knowledge of English at the level of min. B2.
• Excellent interpersonal and multi-tasking skills.
• Experience in telephone customer service or similar work is preferred.
• Ability to work independently and as part of a team.
• Motivation and willingness to work and learn.
• Excellent computer and MS Office skills.
• Availability from February 5 to March 4, 2024 We are planning more training groups, so please apply for those available after that date as well.
• Hybrid work for the first 3 months during the deployment period (total of about 5 weeks in the office, the rest remotely). Training and nesting also possible in Szczecin. After this period 100% remote work in Poland.

Nice to have:

• Experience in working with CRM.

• Permanent employment (full time).
• Competitive salary.
• Private medical care.
• Language courses.
• Team building events.
• Group insurance program, sports and leisure program.
• Multinational atmosphere.
• Free hot drinks.