Webinterpret is a leading e-commerce specialist solution that helps facilitate cross-border trade. Its operations center is in Warsaw, Poland, and headquarters in Sophia Antipolis, France. Over the last year, Webinterpret has grown by more than 300%
and it shows no signs of slowdown.
To support this growth, we are looking for a self-motivated and experienced:
Customer Advocate 1st Line Support - UK/US Market
Location: Warsaw
RESPONSIBILITIES
- Interact with our customers through email, phone, chat, forum and social media
- You’re a great match if you enjoy delivering excellence, possess fantastic troubleshooting skills and have the ability to dive deep into a new product to learn it inside out
WE OFFER
- Work within a young, dynamic and international team - at WebInterpret it’s not a cliche!
- Work on innovative and interesting e-commerce project on a big scale (working with partners like eBay and Amazon to scale their international sales)
- Access to free espresso and chillout room
- Attractive remuneration package
- A strong integration/training plan to allow you to perform quickly
- Relocation, referral and integration programs
- An everyday challenge around a simple question: how to go faster and be better?
MUST HAVE
- Excellent customer service skills - the ability to be empathetic, accurate, compassionate, responsive, resourceful and conscientious
- At least 1 year of experience in Customer Services or Account Management
- Ability to evaluate, troubleshoot, and follow-up on customer issues as well as replicate and document for further escalation
- Excellent organisational, written and oral communication skills in English
- A passion for social media or web-based software
- An appreciation for easy to use, intuitive software
NICE TO HAVE
- Basic knowledge of MySQL