Together we develop medicines, offering a new hope to patients suffering from serious diseases. We create a passionate and friendly workplace environment. Join us!
Ensure the proper level of customer service offered to PB Customers in a compliant way both from business and systems perspective. Collecting and managing the customer’s demand. Act as a support for Group Supply Chain Director in the area of customer management, demand management, project management
- Ensures the customer care is on an exceptional level
- Managing Customer Orders from a business and systems perspective
- Ensures proper preparation and flow of PO confirmation, Sales Orders, Invoicing
- Ensures correctness of the data used to manage orders
- Acts as the first point of contact for Customers in operational issues
- Defines and implements improvements in the customer care processes and demand management
- Manage and improve tools used to manage customer care
- Collects, manages and analyses customer demand
- Part of delivery plan alignment
- Ensures Master Data correctness
- Reports Customer Service performance
- Reports and presents the data regarding customer service and PBs performance in OTC area in respective meetings
- Prepares, takes part and document meetings with Customers
- Ensures related procedures are in place in the OTC area
- Integrates data from different departments to support decision making process
- Takes part in the S&OP process
- Acts as the SAP OTC key user
- Supports SAP rollout/improvements projects
- Is responsible for implementation of projects in supply chain area, which are assigned to
- Prepares the department for the future growth of operations
- Risk management
- Academic Degree in business, logistics, science
- More than 3 years’ experience in customer service-related functions
- Fluent English
- Excellent communications skills
- Very good analytical skills
- High presentation skills
- Experience in working in SAP OTC related processes
- Self-motivated and proactive
- Able to work effectively under stress and pressure
- Business relationships building skills
- High work ethics and business maturity
- Competitive salary
- Private healthcare
- Life insurance
- Pension plan above national standards
- Relocation package
- Additional free day
- and more..
Poznaj
Rezon Bio
Dołącz do zespołu ponad 1300 specjalistów produkujących zaawansowane leki biologiczne, które poprawiają jakość życia pacjentów na całym świecie.
Bazując na doświadczeniu Polpharma Biologics, Rezon Bio działa jako partner CDMO (Contract Development and Manufacturing Organization).
Dzięki nowoczesnym centrom biotechnologicznym w Gdańsku i Warszawie-Duchnicach oferujemy szeroki wachlarz możliwości karierowych w obszarach naukowych, technicznych i biznesowych.