Customer Care and Demand Management Key Expert
Duchnice
Boost your career with us
Polpharma Biologics is a state-of-the-art biological R&D and manufacturing facility, one of the most modern in Europe. We have a fantastic, international team of experienced experts and dynamic young scientists with common goals and values. Biotechnology is our passion.
Together we develop medicines, offering a new hope to patients suffering from serious diseases. We create a passionate and friendly workplace environment. Join us!
Together we develop medicines, offering a new hope to patients suffering from serious diseases. We create a passionate and friendly workplace environment. Join us!
Your role
Ensure the proper level of customer service offered to PB Customers in a compliant way both from business and systems perspective. Collecting and managing the customer’s demand. Act as a support for Group Supply Chain Director in the area of customer management, demand management, project management
Your responsibilities
- Ensures the customer care is on an exceptional level
- Managing Customer Orders from a business and systems perspective
- Ensures proper preparation and flow of PO confirmation, Sales Orders, Invoicing
- Ensures correctness of the data used to manage orders
- Acts as the first point of contact for Customers in operational issues
- Defines and implements improvements in the customer care processes and demand management
- Manage and improve tools used to manage customer care
- Collects, manages and analyses customer demand
- Part of delivery plan alignment
- Ensures Master Data correctness
- Reports Customer Service performance
- Reports and presents the data regarding customer service and PBs performance in OTC area in respective meetings
- Prepares, takes part and document meetings with Customers
- Ensures related procedures are in place in the OTC area
- Integrates data from different departments to support decision making process
- Takes part in the S&OP process
- Acts as the SAP OTC key user
- Supports SAP rollout/improvements projects
- Is responsible for implementation of projects in supply chain area, which are assigned to
- Prepares the department for the future growth of operations
- Risk management
If you have
- Academic Degree in business, logistics, science
- More than 3 years’ experience in customer service-related functions
- Fluent English
- Excellent communications skills
- Very good analytical skills
- High presentation skills
- Experience in working in SAP OTC related processes
- Self-motivated and proactive
- Able to work effectively under stress and pressure
- Business relationships building skills
- High work ethics and business maturity
We offer
- Competitive salary
- Private healthcare
- Life insurance
- Pension plan above national standards
- Relocation package
- Additional free day
- and more..