Customer Care Coordinator

Your tasks:

• Being responsible for end-to-end process of customer support (B2C clients)
• Coordinate Customer Support Team (5-10 people) operating on local and foreign markets
• Ensuring incoming enquiries and customer complaints are dealt with in an efficient and effective manner
• Cooperate closely with internal Sales Department and external multi-language Back Office Department
• Develop and optimize customer service policies and processes
• Create standards and being responsible of customer service quality
• Support in other operation processes (call centre systems solutions, reporting, data management)

Our requirements:

• 1-3 year experience on a similar position (Team Leader/ Manager of an international team)
• Fluent English and Polish is a must
• Knowledge of customer care standards, ticket systems and KPIs
• Strong leadership skills and ownership attitude
• Ability to perform under pressure and handle several tasks simultaneously with high quality
• Flexibility and hands-on approach

We offer:

• Work in a fast-growing international start-up
• Attractive salary and benefits package
• Opportunity for professional development and having real impact on company’s growth
• Non-corporate atmosphere and cooperation with a young team
• Office located in a city centre