Stanowisko:
Customer Care CoordinatorMiejsce pracy: Warszawa
B.P.O. Poland provides outsourcing services in the field of IT solutions, mass mailing, telephone customer service, business analysis, marketing, advertising as well as specialist financial services.
Your tasks:
- Being responsible for end-to-end process of customer support (B2C clients)
- Coordinate Customer Support Team (5-10 people) operating on local and foreign markets
- Ensuring incoming enquiries and customer complaints are dealt with in an efficient and effective manner
- Cooperate closely with internal Sales Department and external multi-language Back Office Department
- Develop and optimize customer service policies and processes
- Create standards and being responsible of customer service quality
- Support in other operation processes (call centre systems solutions, reporting, data management)
Our requirements:
- 1-3 year experience on a similar position (Team Leader/ Manager of an international team)
- Fluent English and Polish is a must
- Knowledge of customer care standards, ticket systems and KPIs
- Strong leadership skills and ownership attitude
- Ability to perform under pressure and handle several tasks simultaneously with high quality
- Flexibility and hands-on approach
We offer:
- Work in a fast-growing international start-up
- Attractive salary and benefits package
- Opportunity for professional development and having real impact on company’s growth
- Non-corporate atmosphere and cooperation with a young team
- Office located in a city centre