Customer Care Manager with German
Warszawa
Customer Care Manager with German
Warszawa
Nr Ref.: 1083392
Warszawa
Nr Ref.: 1083392
HAYS Poland jest firmą doradztwa personalnego, należącą do międzynarodowej grupy HAYS plc, notowanej na giełdzie w Londynie i największej firmy rekrutacyjnej w Wielkiej Brytanii.
Grupa posiada ponad 390 biur w 27 krajach na całym świecie, w których łącznie pracuje 8 300 specjalistów. Jest liderem w Europie Środkowej i Wschodniej, Azji, Ameryce Południowej, Australii, Nowej Zelandii, Chinach, Japonii, Hong Kongu i Kanadzie.
On behalf of our Client, a multinational company providing innovative cashless payments solutions, we are looking for a person to hold the position of a Customer Care Manager with German.
The key role on this position will be to manage the customer service team of about 15 specialists. As a supervisor you will be responsible for recruitment of new team members, training, coaching and motivating current members, professional development and evaluation of the employees. In addition, the Manager will be handling any customer or internal escalations and monitoring results that need to be achieved. On this position you will be in charge of setting targets in accordance with company’s standards to ensure the quality of work. This role will also contribute to the customer satisfaction by identifying new solutions and service delivery methods and implement the improvements.
We are seeking candidates with advanced knowledge of German and English and minimum 3 years of experience in team management in Customer Service, preferably in SSC environment. The candidates should be proficient in MS Office programs and equipped with analytical skills. To be a successful leader the candidates should present highly developed communication skills and be able to maintain positive relationships with employees while motivate and encourage them to deliver the best quality of services.
Our Client offers attractive salary, extensive benefit package and the opportunity to work in a professional working environment in a multinational organization.
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