Customer Care Representative with English

Location: Wroclaw (Breslau), Poland

Functional Area: Customer & Technical Service
Employment Type: Regular Full-Time
Duration: unlimited

• Process incoming orders in SAP software.
• Review customers’ orders to ensure completeness and correctness of delivery instructions.
• Cooperate with customers, sales, operations and finance.
• Invoice customers in accordance with relevant documentation.
• Provide phone and email support to both customers and sales team.
• Log all order and logistics complaints from customers.
• Process correction of invoices according to information provided by customers.

• English language skills proficiency, both oral and written.
• Experience in Customer Care.
• MS-Office knowledge.
• SAP knowledge would be an asset.
• Readiness to work on two shifts (9AM-5PM, 2PM-10PM).

• Excellent interpersonal and communication skills.
• Strong prioritization skills in a multi-tasking environment.
• Well-developed team working skills.
• Quick learner with competence to resolve customer inquiries.

• Possibility to develop in an international company.
• Attractive office location in Sky Tower.
• Attractive benefits package.
• Language classes.
• Private medical care.
• Group Life Insurance.
• Pension Program after 1 year with QIAGEN.
• Friendly atmosphere.
• Happy Monday :)