QIAGEN is one of the world's leading biotechnology companies. With our sample to insight solutions that unlock valuable molecular information from biological samples, QIAGEN helps to improve healthcare and safeguard our societies, enables the development of new medicines and paves the way for scientific breakthroughs.
Join the revolution – and see how you can make a difference
Customer Care Representative with French and English (m/f)
Job ID #: 4160
Functional Area: Customer Care
Employment Type: Regular Full-Time
Duration: unlimited
Position Description
- Processing all incoming sales orders in SAP software;
- Review customer orders to ensure completeness and correctness of delivery instructions;
- Interface between Customer, Sales, Operations and Finance;
- Invoicing customers in accordance with relevant documentation;
- Providing phone and email support to both customers and sales team;
- Logging all order and logistics complaints from customers;
- Processing Customer Credits.
Position Requirements
- English & French language skills proficiency, both oral and written;
- Minimum of Bachelor Degree or equivalent;
- Experience in Export documentation and requirements by using air / sea / truck services;
- MS-Office knowledge / ideally SAP knowledge;
- Additional language knowledge will be an asset.
Personal Requirements
- Excellent interpersonal and communication skills;
- Strong prioritization skills in a multi-tasking environment;
- Well-developed team working skills;
- Quick learner with competence to resolve customer inquiries.
We Offer
- Possibility to develop in an international company;
- Attractive benefits package;
- Language classes;
- Private medical care;
- Friendly atmosphere.
