Customer Care Representative with French (m/f)

Functional Area: Customer Care
Employment Type: Regular Full-Time
Duration: unlimited

• Processing of Export sales orders in accurate and timely manner in ERP System;
• Invoicing customers based upon product list prices and customer pricing from sales generated quotes;
• Reviewing customer orders to ensure completeness and correctness of delivery instructions;
• Handling all kinds of export shipments;
• Tracing all confirmed shipping and delivery actions;
• Answering all incoming customer questions and providing effective support to customers;
• Managing customer database including complaint handling in respective CRM system;
• Interfacing between Customer, Sales, Operations and Finance.

• Experience in Export documentation and requirements by using air / sea / truck services;
• Very good French and English skills, both oral and written;
• MS-Office knowledge / ideally SAP knowledge;
• Additional language knowledge advantageous.

• Excellent interpersonal and communication skills;
• Ability to work in a team environment;
• Ability to multi-task and work in a fast paced environment;
• Ability to learn quickly and resolve customer inquiries.

• Possibility to develop in an international company;
• Modern and comfortable office in Sky Tower;
• Attractive benefits package;
• Language classes;
• Private medical care;
• Friendly atmosphere.