QIAGEN is one of the world's leading biotechnology companies. With our sample to insight solutions that unlock valuable molecular information from biological samples, QIAGEN helps to improve healthcare and safeguard our societies, enables the development of new medicines and paves the way for scientific breakthroughs.
Join the revolution – and see how you can make a difference
Customer Care Representative with French (m/f)
Functional Area: Customer Care
Employment Type: Regular Full-Time
Duration: unlimited
Position Description
- Processing of Export sales orders in accurate and timely manner in ERP System;
- Invoicing customers based upon product list prices and customer pricing from sales generated quotes;
- Reviewing customer orders to ensure completeness and correctness of delivery instructions;
- Handling all kinds of export shipments;
- Tracing all confirmed shipping and delivery actions;
- Answering all incoming customer questions and providing effective support to customers;
- Managing customer database including complaint handling in respective CRM system;
- Interfacing between Customer, Sales, Operations and Finance.
Position Requirements
- Experience in Export documentation and requirements by using air / sea / truck services;
- Very good French and English skills, both oral and written;
- MS-Office knowledge / ideally SAP knowledge;
- Additional language knowledge advantageous.
Personal Requirements
- Excellent interpersonal and communication skills;
- Ability to work in a team environment;
- Ability to multi-task and work in a fast paced environment;
- Ability to learn quickly and resolve customer inquiries.
We Offer
- Possibility to develop in an international company;
- Modern and comfortable office in Sky Tower;
- Attractive benefits package;
- Language classes;
- Private medical care;
- Friendly atmosphere.
