QIAGEN is one of the world's leading biotechnology companies. With our sample to insight solutions that unlock valuable molecular information from biological samples, QIAGEN helps to improve healthcare and safeguard our societies, enables the development of new medicines and paves the way for scientific breakthroughs.
Join the revolution – and see how you can make a difference
Customer Care Representative with German (m/f)
Job ID #: 4161
Functional Area: Customer Care
Employment Type: Regular Full-Time
Duration: unlimited
Position Description
- Processing all incoming sales orders in SAP software;
- Processing orders submitted by phone, FAX, email or other e-Commerce channels;
- Invoicing customers in accordance with relevant documentation;
- Providing phone and email support to both customers and sales team;
- Logging all order and logistics complaints from customers;
- Processing Customer Credits.
Position Requirements
- Excellent German & good English verbal and written communication skills;
- Minimum of Bachelor Degree or equivalent;
- 1-3 years of customer service experience in a contact center or billing department;
- MS-Office knowledge / ideally SAP/CRM knowledge;
- Basic knowledge and/or experience in Life Sciences preferred;
- Additional language knowledge will be an asset.
Personal Requirements
- Excellent interpersonal and communication skills;
- Strong prioritization skills in a multi-tasking environment;
- Well-developed team working skills;
- Quick learner with competence to resolve customer inquiries.
We Offer
- Possibility to develop in an international company;
- Attractive benefits package;
- Language classes;
- Private medical care;
- Friendly atmosphere.
