Customer Care Representative with German (m/f)

Job ID #: 4161

Functional Area: Customer Care
Employment Type: Regular Full-Time
Duration: unlimited

• Processing all incoming sales orders in SAP software;
• Processing orders submitted by phone, FAX, email or other e-Commerce channels;
• Invoicing customers in accordance with relevant documentation;
• Providing phone and email support to both customers and sales team;
• Logging all order and logistics complaints from customers;
• Processing Customer Credits.

• Excellent German & good English verbal and written communication skills;
• Minimum of Bachelor Degree or equivalent;
• 1-3 years of customer service experience in a contact center or billing department;
• MS-Office knowledge / ideally SAP/CRM knowledge;
• Basic knowledge and/or experience in Life Sciences preferred;
• Additional language knowledge will be an asset.

• Excellent interpersonal and communication skills;
• Strong prioritization skills in a multi-tasking environment;
• Well-developed team working skills;
• Quick learner with competence to resolve customer inquiries.

• Possibility to develop in an international company;
• Attractive benefits package;
• Language classes;
• Private medical care;
• Friendly atmosphere.