Customer Care Representative with German (m/f)

Functional Area: Customer Care
Employment Type: Regular Full-Time
Duration: unlimited

Position Description

• Process sales orders in SAP software;
• Deal with orders submitted by various communication channels;
• Invoice customers in accordance with relevant documentation;
• Process Customer Credits,
• Provide phone and email support to customers and sales team;
• Handle orders and complaints from customers;
• Interface between Customers, Sales, Operations and Finance.
  

Position Requirements

• Excellent German and any other major European language (Dutch preferred);
• Good English verbal and written communication skills;
• Minimum of Bachelor Degree or equivalent;
• Less than a year of customer service experience in a contact center or billing department acceptable;
• MS-Office knowledge / ideally SAP/CRM knowledge;
• Basic knowledge and / or experience in Life Sciences preferred.

Personal Requirements

• Excellent interpersonal and communication skills;
• Ability to work in a team environment;
• Ability to multi-task and work in a fast paced environment;
• Ability to learn quickly and resolve customer inquiries.

We Offer

• Possibility to develop in an international company;
• Modern and comfortable office in Sky Tower;
• Attractive benefits package;
• Language classes;
• Private medical care;
• Friendly atmosphere.