QIAGEN is one of the world's leading biotechnology companies. With our sample to insight solutions that unlock valuable molecular information from biological samples, QIAGEN helps to improve healthcare and safeguard our societies, enables the development of new medicines and paves the way for scientific breakthroughs.
Join the revolution – and see how you can make a difference
Customer Care Representative with German (m/f)
Functional Area: Customer Care
Employment Type: Regular Full-Time
Duration: unlimited
Position Description
- Process sales orders in SAP software;
- Deal with orders submitted by various communication channels;
- Invoice customers in accordance with relevant documentation;
- Process Customer Credits,
- Provide phone and email support to customers and sales team;
- Handle orders and complaints from customers;
- Interface between Customers, Sales, Operations and Finance.
Position Requirements
- Excellent German and any other major European language (Dutch preferred);
- Good English verbal and written communication skills;
- Minimum of Bachelor Degree or equivalent;
- Less than a year of customer service experience in a contact center or billing department acceptable;
- MS-Office knowledge / ideally SAP/CRM knowledge;
- Basic knowledge and / or experience in Life Sciences preferred.
Personal Requirements
- Excellent interpersonal and communication skills;
- Ability to work in a team environment;
- Ability to multi-task and work in a fast paced environment;
- Ability to learn quickly and resolve customer inquiries.
We Offer
- Possibility to develop in an international company;
- Modern and comfortable office in Sky Tower;
- Attractive benefits package;
- Language classes;
- Private medical care;
- Friendly atmosphere.
