Customer Care Representative with German

HAYS Poland jest firmą doradztwa personalnego, należącą do międzynarodowej grupy HAYS plc, notowanej na giełdzie w Londynie i największej firmy rekrutacyjnej w Wielkiej Brytanii.

Grupa posiada ponad 390 biur w 27 krajach na całym świecie, w których łącznie pracuje 8 300 specjalistów. Jest liderem w Europie Środkowej i Wschodniej, Azji, Ameryce Południowej, Australii, Nowej Zelandii, Chinach, Japonii, Hong Kongu i Kanadzie.

For our Client, international company located in Katowice, we are currently looking for candidates for the position of Customer Care Representative with German. This is a great opportunity for young graduates as well as experienced customer care specialists interested in developing their career in BPO/ SSC sector.

Working on this position your responsibilities will include (but will not be limited to): order management, repair and exchange requests, field service administration and scheduling, training scheduling, Tech Connect. You will also ensure that customer enquiries are dealt with in accordance with the performance and service standards (KPI), deal with simple and complex issues (including complaints and enquiries), drive customer focused behaviour throughout the organization, undertake a proactive approach to possible problems & wherever possible pre-empt situations, ensure all customer service activities support and strengthen the strategic objectives of the organization. You will also be expected to be proactive in identifying areas of improvement with regards to current processes/ procedures and to ensure that any proposed changes are properly planned, communicated and implemented.

To be successful on this position you need to speak good English and German (min. B2), experience in a customer service environment will be a strong asset. Knowledge of SAP would also be an advantage. Ideal candidate for this position should be customer focused and have strong communication skills.

Our Client offers interesting job in an international environment, attractive salary relevant to experience, bonus package, training and development opportunities within the company.

If you are interested in this offer please send us your CV in English with detailed description of your duties.

Prosimy o dopisanie następującej klauzuli „Wyrażam zgodę na przetwarzanie moich danych osobowych zawartych w ofercie dla potrzeb procesu rekrutacji zgodnie z Ustawą o ochronie danych osobowych z dnia 29.08.1997r., Dz. U. Nr 101, poz. 926 ze zm.” Numer w rejestrze agencji zatrudnienia: 361 hays.pl