Customer Care Representative

Location: Wroclaw (Breslau), Poland

Functional Area: Customer Care
Employment Type: Regular Full-Time
Duration: unlimited

QIAGEN is one of the most successful biotech companies. As the leading provider of innovative purification technologies, molecular testing solutions, and smart bioinformatics we empower our customers to be at the forefront of the molecular biology revolution and advancing patient health.  
    
The mission of QIAGEN’s Digital Accelerator is to drive the digital transformation of all business units within the company. As a machine learning engineer you are key in monetizing the value of internal and external data available at QIAGEN. Your responsibility will be:

• Process incoming sales orders in SAP.
• Review customers orders to ensure completeness and correctness of delivery instructions.
• Interface between Customer, Sales, Operations and Finance.
• Invoice customers in accordance with relevant documentation.
• Provide phone and email support to both customers and sales team.
• Operate in dynamic, fast changing environment.

• English language skills proficiency, both oral and written.
• Knowledge of French would be an asset (intermediate level would be sufficient).
• Experience in Customer Care would be an asset.
• MS-Office knowledge.

• Excellent interpersonal and communication skills.
• Strong prioritization skills in a multi-tasking environment.
• Well-developed team working skills.
• Able to make decisions and work under pressure.
• Quick learner with competence to resolve customer inquiries.

• Possibility to develop in an international company;
• Attractive office location in Sky Tower;
• Attractive benefits package;
• Language classes;
• Private medical care;
• Group Life Insurance;
• Friendly atmosphere;
• Happy Monday :)