SGS is the world’s leading inspection, verification, testing and certification company. We are recognized as the global benchmark for quality and integrity. With more than 98,000 employees, we operate a network of more than 2,650 offices and laboratories around the world.
For over 140 years, we have created an organization with an open and friendly culture, offering a safe working environment and stable employment. We provide our employees with a variety of development opportunities within a team where people respect and help each other.
Customer Care Specialist with Bulgarian
Miejsce pracy: Katowice, Graniczna 54
Main tasks:
- Providing support to customer inquiries by responding to customer calls, emails and/or chatsAnalyzing and processing customer claims
- Ensuring that process workflow is effective and client expectations related to meeting SLA/KPIs are always met
- Helping to navigate customers through the portal to enable relevant data submission
- Managing all necessary documents and information received from clients
- Coordinatng cooperation with inspection centers and/or various SGS departments (if required)
This role is ideal if you have:
- proficiency in Bulgarian at a minimum B2 level
- proficiency in English at a minimum B2 level
- good knowledge of the Microsoft 365 environment and being comfortable in usage of technology tools
- Ability to multitask and maintain a high level of work organization
- developed interpersonal skills and customer-oriented attitude
- analytical skills and an eye for detail and fast learning skills
Nice to have:
- proficiency in additional languages, like Bulgarian, Greek, Romanian, Portuguese, French, Spanish, or Czech
Our Offer:
- variety of development opportunities in an international working environment in the rapidly growing company from the SSC sector
- contract of employment with regular business hours Mon-Fri (08:00/09:00 am - 04:00/05:00 pm; employment starting from January 2024)
- Depending on the needs and preferences of the candidate: 100% remote work ; work in a hybrid system with office work only 2 times a month, to foster team integration and collaboration; or on-site office work
- full initial training and constant support from the most experienced workers on every step of your individual career path
- semi-annual performance-based bonuses
- package of additional benefits: co-financing of the MultiSport card, Medicover private medical care, group insurance, access to My Benefit cafeteria platform, co-financing of foreign language courses, funding for training and courses, various charity initiatives, Employee Referral Program, Employee Initiatives Program