Through Avid Everywhere, Avid delivers the industry's most open, innovative and comprehensive media platform connecting content creation with collaboration, asset protection, distribution and consumption for the most listened to, most watched and most loved media in the world—from the most prestigious and award-winning feature films, music recordings, and television shows, to live concerts and news broadcasts. Industry leading solutions include Pro Tools®, Media Composer®, ISIS®, Interplay®, and Sibelius®. Our digital audio and video solutions continue to revolutionize the art of creative storytelling, and have earned us hundreds of awards, including two Oscar® statuettes, a Grammy®, and 14 Emmys®.
We work tirelessly with our customers to develop the solutions and services they need to be successful – because we share their passion and talent for creating the most recognized media in the world. That’s what makes us different. That’s what makes us Avid.
Avid Technology is looking for a Customer Care Specialist to be based at our offices in Szczecin, Poland. You will be responsible for providing consistently excellent product support to end users of Avid’s solutions.
Team Summary
Avid Customer Care is responsible for the provision of high quality technical and operational support for our Storage Suite products. Working in association with our Avid Global Services team, Sales, Engineering and our Partners, the individual will be responsible for providing consistently excellent product support to end users of Avid’s solutions.
- A chance to work for one of the most recognized brands in the movie and broadcast business (after all, when we perform, earth shakes and superheroes fly).
- A chance to practice your language skills everyday working with unique and interesting problems.
- A competitive salary along with bonuses like private medical insurance, life insurance, sport package subsidies.
- A chance to advance within the structures of the company.
- Stable employment (full employment contract).
- Clearly understand the requirements of the Post and Media Enterprise markets.
- Provide technical support to accredited Resellers and customers through a variety of channels including but not limited to voice, electronic case, chat, online community and onsite.
- Continued learning, understanding, and documentation of customer’s workflows and utilization of Avid products (and interaction with multiple third party products) as needed to develop and maintain appropriate support skills.
- Maintain logs of all communications relating to technical support issues.
- Generate basic reports, spreadsheets and presentations as required.
- A minimum of 3 years industrial experience either in a video/audio/storage engineering or operational capacity or equal Technical Support/Product Specialist skills.
- For the above, can substitute Video/Audio/Storage Engineering as appropriate.
- Excellent written and verbal communication skills in the English language.
- Excellent written and verbal communication skills in another European language (German preferred).
- Ability to work to tight deadlines and with minimum supervision.
- Must be diplomatic, presentable and able to represent the company at all times whilst satisfying the customer requirements.
- Good team member with both adaptability and flexibility.
- Must have initiative, good judgment and be self-motivated.
- Excellent knowledge of Mac OS and Windows is essential.
- Ability to use standard MS Office applications (Word, Excel, PowerPoint).
- Strong organisational skills, ability to adapt to change and work under pressure.
- Community support experiences a plus.
- Call Centre experiences a plus.
- Comprehensive understanding of Video/Audio/Storage concepts, hardware, editing techniques and terms.
- Knowledge of computer technologies, disk systems, video, audio and networking infrastructures.
- Knowledge of Media Composer Software (Video), Pro Tools (Audio), ISIS software is preferable.
- Excellent technical knowledge of Avid and products especially in an inter-operational environment.