Customer Care Team Leader with the Scandinavian languages
Łódź
Customer Care Team Leader with the Scandinavian languages
Łódź
Nr Ref.: 1064356
Łódź
Nr Ref.: 1064356
HAYS Poland jest firmą doradztwa personalnego, należącą do międzynarodowej grupy HAYS plc, notowanej na giełdzie w Londynie i największej firmy rekrutacyjnej w Wielkiej Brytanii.
Grupa posiada ponad 390 biur w 27 krajach na całym świecie, w których łącznie pracuje 8 300 specjalistów. Jest liderem w Europie Środkowej i Wschodniej, Azji, Ameryce Południowej, Australii, Nowej Zelandii, Chinach, Japonii, Hong Kongu i Kanadzie.
On behalf of our Client, an international organization developing its SSC in Warsaw, we are currently seeking Customer Care Team Leader with the Scandinavian languages.
Key Responsibilities
Joining a dynamic team, Customer Care Team Leader will be responsible for managing a team of Key Account Specialists, recruiting new team members, coaching, developing a staff and setting as well as executing good KPIs. Customer Care Team Leader will be also engaged in products’ implementation, preparing various analysis and acting as an best practice trend setter. The role includes also cooperating with Key Clients, various company’s departments and worldwide company’s branches.
Requirements
The Candidate should have Bachelor Degree and possess min 2-4 years of previous managerial experience. It is highly demanded for this post to be a fluent English speaker and any Scandinavian language – Danish, Finnish, Norwegian, Swedish (min. C1). Knowledge of SAP will be an asset. Customer Care Team Leader should be a team player, possess good communication and negotiations skills and be able to face new challenges.
Working conditions
Our Client offers stable employment conditions, attractive salary, competitive benefits package as well as great working atmosphere in a fast-moving environment.
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