We are a Fortune 100 global technology company that manufactures innovative, internet-of-things-based technologies to help companies run their operations more effectively. Our combination of software, hardware and services include technologies for aircraft that help them fly safer and more efficiently, control systems and solutions for complex petrochemical facilities and processes, connected building technologies that support smart city development, advanced worker safety equipment, and innovative warehouse automation systems.
Opportunity for a Customer Experience Supervisor to join Honeywell Building Technologies in Katowice (Poland) during this exciting time of expansion for our business. As a Supervisor of the Customer Service team, you will responsible for commercial and operational activities: i.e. validation and processing of customer orders, managing order changes, providing status updates, managing physical & financial claims with a strong alignment with all relevant internal functions as part of the end-to-end customer experience.
The Role / Core responsibilities:
- Day-to-day leadership of the Customer Support team, leading the team and serving as second escalation point for customer and business issues
- Driving and managing KPI’s through existing tools (e.g. SAP, InContact, Sales Force) to achieve business goals and objectives
- Recruiting, hiring and talent development
- General support of external sales organization in executing business related tasks
- Ensuring business requirements are fed back into the Customer Support team and reflected accordingly in Customer Support processes
- Supports Customer Experience Excellence initiatives
- Driving strong customer-orientation and pro-active behaviour within the team
- Driving customer related improvement initiatives based on customer feedback
What’s in it for you?
- Possibilities to grow within the newly built structures of Honeywell
- Training and development opportunities
- Full time contract
- City center location in Katowice (great commute)
- Multinational team and management focused on people development
- Attractive benefits (Multisport card/ medical care/ access to financial adviser, psychologist or lawyer etc.)
We’re looking for
- Bachelor’s degree (or equivalent education or experience in similar roles)
- Business fluent in written and spoken English (any other languages will be beneficial)
- At least two (2) years of people management experience including coaching, developing and leading;
- Experience in B2B customer support and an international environment
- Good knowledge of with CRM / ERP systems (preferably SAP)
- Excellent communication skills (oral and written)
We value
- Strong knowledge of Microsoft Office
- High level of customer orientation, dedicated “can do” attitude
- Excellent interpersonal, organizational, and time management skills
- Ability to drive improvements leading to greater customer experience, higher quality and lower costs
- Results oriented, driving actions and accountability for results
- Ability to influence stakeholders, work effectively across teams, and support strategy execution
- Ability to establish relationships and networks in a virtual team environment
