International Paper’s Global Business Services Center in Kraków (IPGBSC) is an established and expanding entity, delivering a variety of advanced, value-added services within the world’s most respected packaging and paper company. We co-operate with International Paper offices and manufacturing sites all over the world - North and Latin America, the EMEA region (Europe, Middle East, Africa and Russia) and Asia. International Paper GBSC is a great place to work and grow for employees educated and specialized in various fields. Discover our infinite possibilities! International Paper GBSC is currently seeking exceptional candidates to join the team as:
Delivering exceptional customer service to our US based customer accounts involving the following key duties and expectations of the position
- Being responsible for your own group of regional clientele/businesses
- A to Z order management – overseeing complete order execution from manufacturing to logistics
- Full understanding of account specifics and individual business requirements
- Responsibility for day to day business needs of ongoing businesses
- Collaboration with US based Supply Chain partners and facility liaisons
- Working closely with local and regional sales representatives in attaining quarterly goals and objectives
- Comprehension and familiarity with full product portfolio and IP offering
- Bachelor degree and at least one year of experience in customer service area would be an asset
- Strong interpersonal and organizational skills
- Customer focus, dedication to outlined objectives
- Personal drive towards individual results and team goals
- Charisma and exceptional phone etiquette
- Capability to work in an IT driven environment (SAP knowledge will be an asset)
- Ability to process high volume of data accurately and efficiently
- Good understanding of order management processes
- Fluency in spoken and written English
- Ability to work afternoon and evening hours
- The Global Customer Service Centre operates in an open concept, fast paced, fully English speaking work environment and is proud of its young, upbeat, dedicated and multi cultural workforce. You will have an opportunity to meet with your US based clientele in person, participate in cross-departmental projects and engage your potential for self development through a variety of trainings and courses offered by IP.
- All our employees may benefit from being a part of a multinational and multicultural organization. Other benefits include stable employment, a friendly and dynamic work environment, career development within global structure, high standards of work, attractive salary, participating in exciting social fund initiatives, as well as working in a modern office located in the center of Krakow.
If you are excited about this role, please send us your application with a statement below.
I hereby agree for processing my personal data, included in my application for a job, for the purposes of recruitment process, according to the Data Protection Act of 29 September 1997, unified text published in the Polish Journal of Laws (Dziennik Ustaw) of 2002, no. 101, item 926, later amended.