Handling incoming phone calls / e-mails from customers regarding technical issues related to: hardware, software and network
Delivering professional and prompt service to the customers
Keeping records of all customers" enquiries in the reporting system
Analyzing and resolving most common enquiries by providing step-by-step solutions or using remote access to take control of the computer and solve the problem
Sending more complex enquiries to the relevant IT Support Team
Excellent English language skills both verbal and written
Excellent verbal and written communication skills
Professional telephone manner
24/7 working hours
Basic experience in Windows XP (Windows 7 would be an advantage), MS Office, MS based applications
Work in multinational company
Clearly defined career path
You will learn best practices and global business
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