Customer Service Agent with English/German/French/Italian/Spanish/Russian

We are looking for Customer Services Agent with a natural flair of delivering unforgettable service at our Qatar Airways Customer Contact Centre located in Wroclaw.

As a Customer Service Agent you will responsible for:

• Providing service excellence to Qatar Airways customers through telephone, email and optimise passenger satisfaction
• Making new reservations, changes to existing reservations, quoting the correct fares, rules of carriage, issuance / re-issuance of tickets, and processing any refunds.
• Support E-Commerce and Frequent Flyer Program activities

To be successful in this role:

• You must be interactive, customer service oriented person with warm, cheerful and expressive personality and excellent communication skills
• You must be proficient in English or be fluent in English and 1 of the following languages (German, French, Italian, Spanish, Russian)
• Have a strong sense of customer satisfaction through responding to customer enquiries and offering the best solutions
• Capable to work in shifts
  

• 5 weeks of professional training based on Amadeus system, Qatar Airways products and policies with another 2 weeks of coaching period provided by our Subject Matter Experts
• Incredible travel benefits package (including 1 annual leave ticket, heavily discounted flight tickets for You, and your Family members, hotel discounts and many more)
• Social benefits package (including private medical care, Multisport card, lunch allowance, social fund)
• A fast-paced, dynamic and youthful work environment