Customer Service Agent with French

The duties will include:

• Handling emails, faxes and calls directed to Customer Services
• Order Creation: edits and cancellations based on  customer requests and processes
• Customer inquiries on delivery tracking and back orders
• Customer queries after deliveries: processing, suggesting solutions to parties involved
• Customer care duties prior or besides orders: product information, stock availability, service level capacity, pricing confirmation, samples and new customer delivery account creations

We offer:

• Attractive salary and Bonus Program
• Career plan with good opportunities to grow inside the company
• Friendly international environment
• Private medical care
• Life insurance
• Full time Monday to Friday

We are looking for candidates with:

• Fluent English and French
• Previous experience in customer service/administrative tasks/accountancy
• Good computer/Excel skills
• Good communication skills
• Orientation towards good customer service
• Motivation to learn
• Ability to work as part of the team in multilingual environment