Customer Service Agent with German

Customer Service Agent with German

Offer:

• Stable employment based on an employment contract
• Possibility to work remotely
• Opportunity to gain first experience in the industry 
• International work environment
• Annual salary hike depending on the performance
• Benefits: Kaffeteria card; Life insurance; Private Medical Insurance; Professional Development courses; Christmas bonus; Company social events

Requirements:

• Very good knowledge of German (min. B2/C1) and English (min. B2)
• Excellent interpersonal skills
• Experience in customer service will be an asset
• Living/working in Poland
• Computer literacy (including MS Office)
• Availability to work shifts hours (8am to 4pm or 12pm to 8pm)

Responsibilities:

• Being the first point of contact for German speaking customers
• Proactively assist clients to ensure a positive experience, through inbound and outbound contacts
• Field calls, emails, and chat message requests from customers who have questions, comments, or complaints about our products and services
• Provide first contact resolution with a great experience
• Assist customers in placing orders/returning orders
• Provide information to customers regarding order status and product inquiries
• Demonstrate the ability to effectively promote and verbally navigate fans through online and mobile self-service options

Nr ref.: 1997/037/YHU
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