Manpower (Agencja zatrudnienia nr 412) to globalna firma o ponad 70-letnim doświadczeniu, działająca w 82 krajach. Na polskim rynku jesteśmy od 2001 roku i obecnie posiadamy prawie 35 oddziałów w całym kraju. Naszym celem jest otwieranie przed kandydatami nowych możliwości, pomoc w znalezieniu pracy odpowiadającej ich kwalifikacjom i doświadczeniu. Skontaktuj się z nami - to nic nie kosztuje, możesz za to zyskać profesjonalne doradztwo i wymarzoną pracę!
Customer Service Agent with German
Miejsce pracy: Wrocław
Nr Ref.: 1997
Customer Service Agent with German
Offer:
- Stable employment based on an employment contract
- Possibility to work remotely
- Opportunity to gain first experience in the industry
- International work environment
- Annual salary hike depending on the performance
- Benefits: Kaffeteria card; Life insurance; Private Medical Insurance; Professional Development courses; Christmas bonus; Company social events
Requirements:
- Very good knowledge of German (min. B2/C1) and English (min. B2)
- Excellent interpersonal skills
- Experience in customer service will be an asset
- Living/working in Poland
- Computer literacy (including MS Office)
- Availability to work shifts hours (8am to 4pm or 12pm to 8pm)
Responsibilities:
- Being the first point of contact for German speaking customers
- Proactively assist clients to ensure a positive experience, through inbound and outbound contacts
- Field calls, emails, and chat message requests from customers who have questions, comments, or complaints about our products and services
- Provide first contact resolution with a great experience
- Assist customers in placing orders/returning orders
- Provide information to customers regarding order status and product inquiries
- Demonstrate the ability to effectively promote and verbally navigate fans through online and mobile self-service options
Nr ref.: 1997/037/YHU
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