Customer Service Agent with Italian

The Customer Service Agent is a position reporting directly to the Customer Service Supervisor.  The position involves primarily dealing with customers via phone and e-mail.

Responsibilities:

• Answering customers’ queries in a professional manner via phone and email

• Log calls from customers and follow procedures to resolve problems

• Contributes to achievement of Customer Service performance and quality standards

• Effective and positive communication among your team, with customers and other business partners

Skills required:

• Proficiency in Italian and B2 level in English

• Interpersonal skills crucial for working in customer service centre such as: excellent communication skills, customer orientation, assertiveness, commitment to quality processes

• Teamwork, optimism and enthusiasm

We offer:

• Interesting job in international and multilingual environment

• Flexible working hours

• Challenging tasks to encounter every day

• Stability of employment

• Work in a friendly environment

• Attractive social benefits packet