Customer Service Agent with Portuguese

The Customer Service Agent is a position reporting directly to the Customer Service Supervisor.  The position involves primarily dealing with customers via phone and e-mail.

• Answering customers’ queries in a professional manner via phone and email

• Log calls from customers and follow procedures to resolve problems

• Contributes to achievement of Customer Service performance and quality standards

• Effective and positive communication among your team, with customers and other business partners

• Proficiency in Portuguese and B2 level in English
• Interpersonal skills crucial for working in customer service centre such as: excellent communication skills, customer orientation, assertiveness, commitment to quality processes
• Teamwork, optimism and enthusiasm

• Competitive salary
• Interesting job in international and multilingual environment
• Flexible working hours
• Challenging tasks to encounter every day
• Stability of employment
• Work in a friendly environment
• Attractive social benefits packet