Customer Service Agent

Job description

• Supporting our online customers via telephone, mail and chat services
• Issuing flight tickets
• Rebooking and reissuing flight tickets
• Handling and managing the queue system with timetable changes and other messages from airlines. Advise of changes in flight plan or to cancel passenger reservations
• Other duties and responsibilities as requested by management.

Requirements

• Able to accomplish duties within airline rules and standards.
• Excellent communication skills – both written and spoken - in English. Other languages such as German, Dutch or a Scandinavian language is preferable but not necessary.
• Able to work in a team.
• Capable of prioritizing, multi-tasking and handle a high volume of work efficiently.
• Detail orientated
• Enthusiasm for providing superior customer service
• Diploma in reservation systems SABRE or Amadeus or one to three months related experience and/or training; or equivalent combination of education and experience is preferred but not essential. Necessary training will be provided.

We offer

• Able to work shifts between hours 8.30-22.00
• Fulltime and parttime
• Individual Salary