We are looking for you!
Dodax, our company, provides thousands of customers from all over the world with a wide portfolio of products online.
Customer satisfaction is important to us and our key interest is to think global. Currently we have offices and logistic centres in Switzerland, Austria, Germany, Poland, which handle millions of orders annually and dispatch them globally.
Do you want to become part of a young, dynamic company, operating on a global level? Have you ever wanted to become part of a challenging environment, where you will be able to enhance your current customer service skills? We might be looking just for you
We are looking for talented and emphatic Customer Service Employees in Warsaw, who can commit to our customers and have a can-do attitude.
Your Tasks
- Responsible management of verbal and written customer queries within the online shopping sector
- First Level interface between end consumers and Loyalty Merchants, as well as between specialist internal company departments
- Documentation of service contacts within our CRM system
- Continuous quality assurance and observance of prescribed procedural methods
Your PROFILE
- Completion of high school, studies are more than welcome
- Relevant experience in customer service sector, ideally in a call centre operating in the business or online shopping sector
- Basic technical skills and interest in working with service, CRM and telephone systems (for example, Salesforce, OTRS etc.)
- Service skills, as well as a responsible and structured working style
- Customer- and solution-orientated attitude
- Appreciative communicational style, as well as a good degree of patience and a helpful attitude
- Excellent Polish and English language skills, German is a benefit but not a must
WE ARE LOOKING FOR
- Someone who wishes to help shape the company and move forward
- Someone who is passionate about their work
- Someone who is keen to further develop their strengths and skills
- Someone who is willing to take on the exciting challenges which an international company presents them with
- Someone who believes that a responsible attitude and mutual respect within the workplace are essential
- Someone who enjoys sharing ideas on a global level
WHAT WE CAN OFFER
- Be part of a young, international, diverse, talented and motivated team
- Flexible working hours (we are open 7 days a week)
- State-of-the-art technology
- Modern business location in Warsaw: THE PARK premises near Chopin airport, ul. Krakowiaków 50
- Lots of sweets and fruits on daily basis in the office
- Private medical and life insurance