About us
Capgemini is one of the world\'s foremost providers of consulting, technology and outsourcing services.
Capgemini Business Services department is one of the first and the biggest outsourcing centers in Poland providing services in 30 different languages in the areas of: finance, accounting, banking, procurement, customer care and marketing services. Business Services employs over 4000 specialists in its offices located in Krakow and Katowice.
As a junior customer service representative, you will be the first voice the customers hears and one of your main tasks will be advising these customers (home owners) on products and eventually guide them further to installing companies for price offering (lead management). Another big part of your daily tasks will be assisting already existing PV system owners with questions and issues they might encounter with their system (case management). The team that you will be working in is a mixed one with colleagues from different countries and with various backgrounds.
Our Client is a leader in renewable energy solutions that works with a network of authorized Partners based all over Europe.
Your duties
- Handle inbound and outbound calls and emails from end-customers
- Generate potential sales opportunities by providing product information, recommending specific products or solutions, maintaining and building customer relationships
- Own, qualify and manage leads/opportunities (Lead Management)
- Resolve customers\' pre and post-sales concerns
- Accurately log customer-related information on the CRM system
- Transfer calls to appropriate parties
- Support marketing activities
If you...
- would like to start your international career
- want to have daily contact with language
- are open for working with clients
- speak German at least at C1 level and English at B2 level
Join us! We do not require any professional experience. From the first day we provide trainings to make sure that you will start your career in the right way and with confidence.
What we offer
- Work in multinational company for c.a. 100 Blue Chip Clients - known, global brands, supported by 6000 professionals in 30 languages.
- Clearly defined career path (experts or managers), wide range of trainings - over 20 000 online trainings and books also available at home, trainings in classroom, funding for learning foreign languages.
- You will learn best practices and global business from Capgemini experts. Over 900 certificated professionals in the field of PMP, SAP, ACCA, etc.
- You will work in an inspiring atmosphere. We work together and celebrate together - Capgemini Theatre, employee volunteer program, integration events, sports events (basketball, volleyball) - everyone will find something for themselves!
- In addition to the salary you will receive attractive benefit package (medical care for whole family, life insurance). You can recommend friends in Referral Program and collect awards!
- Our offices are conveniently located with “Bicycle-friendly” certificate!
- As a disabled person you will get professional support. We are open to provide assistive technologies for people with diverse disabilities. We care about inclusion and equal rights approach. We conduct disability awareness trainings. Join our Win with Capgemini Program for people with disabilities.
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