Manpower (certificate nr 412) is a global HR leader with more than 60 years of tradition. Our company is present in 82 countries, in Poland we have 50 branches. We work with 400,000 customers a year, including small and medium-sized enterprises in all sectors, as well as the world’s largest corporations. Our services include temporary employment, recruitment of permanent staff, external employment and personal counseling. Our Client has extensive experience in providing high-quality products and services. International customer service professionals support and educate both co-workers and customers.
Currently, we are looking for:
Customer Service Manager with German
Miejsce pracy: Warszawa
| Numer ref.: CSM/037/JKW
We offer:
- Full-time job contract and stable working conditions
- Competitive salary
- Work - life balance
- Best location in Warsaw - ’Rondo Daszyńskiego’
- Annual bonus
- Benefits package
Requirements:
- Very good knowledge of English and German
- Higher education
- Leadership experience/skills, gained in customer support
- Excellent social and communication skills in cooperation with stakeholders at different levels of hierarchy
- Self-confidence and excellent organizational skills
- Ability to work independently in a well-structured way
Main activities:
- Providing an individual Customer Care of the assigned Customers through the overall lifecycle
- Acting as a Single Point of Contact for assigned Premium Customers
- Managing the team up to 20 employees
- Ensuring the smooth operation of the day-to-day business adhering to the agreed SLAs at the same time
- Supporting and actively managing the backlog and creating capacity management as well as active teamwork
- Analyzing, processing and implementing new customer and sales concerns
- Ensuring the smooth introduction of new services and products
- Ensuring efficient cost management and implementation of measures for process optimization and improvement of efficiency
- Expanding the know-how of the Enabling and Acquiring business units of all employees
- Conducting close collaboration with key account managers and other premium teams to integrate new customers/projects in efficient and cost-effective way in the line with existing process map