We are one of the largest companies in the European market and we specialize in outsourcing. We have been operating in Poland since 2004, successively expanding the group of clients who trusted us looking for the best support for their customers. We are one of the best because we know that your experience is the experience of our customers. We always put support and cooperation at the first place and thanks to that our team is constantly growing - there are almost 1500 of us!
We are looking for a person how will be supporting our patients struggling with diabetes. It is not easy to live with it, but due to the cooperation with our partner, we are facilitating the day to day life.
YOU WILL BE RESPONSIBLE FOR:
- supporting patients via e-mail and telephone;;
- dealing with all customer enquiries ensuring the highest levels of service are provided to Customers
- troubleshoot the reported issue and replace customers faulty product where applicable in accordance to company procedures
- document reported contacts in accordance to established by client procedures
WE EXPECT:
- C1 level (written and spoken)
- able to work Monday- Friday between 9-22 (8H shifts) and on Saturday between 10-20
- Ability to work within day or night shifts including weekends
- IT literacy (Windows, MS suite)
- Excellent interpersonal skills
- Team work oriented
- Willingness to help people
YOU CAN COUNT ON:
- Wellbeing and health: we provide a private medical care, Multisport cards, internal SitelFit program - promoting activity
- Rest: we subsidize the holiday
- Giveaway: Christmas - vouchers or additional cash on the account, layettes for newborns, gifts on the occasion of Children's Day
- Fun Management: integration meetings (during the pandemic we use modern streaming channels), Fun Management program - monthly events in each department/project
- Development: free access to modern training platform for every employee, development programs - 95% of our managerial staff is from our internal promotion
- CSR: we care not only about ourselves. We are happy to help those in need.
- Language Course: you don't speak Polish? Join us and sign up for the lessons we organize
Poznaj
Foundever
Foundever™ is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we’re the team behind the best experiences for +750 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.