Customer Service Quality Specialist
Gdańsk
Customer Service Quality Specialist
Gdańsk
Nr Ref.: 1066260
Gdańsk
Nr Ref.: 1066260
HAYS Poland jest firmą doradztwa personalnego, należącą do międzynarodowej grupy HAYS plc, notowanej na giełdzie w Londynie i największej firmy rekrutacyjnej w Wielkiej Brytanii.
Grupa posiada ponad 390 biur w 27 krajach na całym świecie, w których łącznie pracuje 8 300 specjalistów. Jest liderem w Europie Środkowej i Wschodniej, Azji, Ameryce Południowej, Australii, Nowej Zelandii, Chinach, Japonii, Hong Kongu i Kanadzie.
On behalf of our Client, an operational sales contact center located in Tricity, we are currently seeking Candidates for a position of Customer Service Quality Specialist.
Responsibilities regarding the position consist of challenging tasks, requiring exceptional listening and analytical skills. The scope of responsibilities includes participation in design of call monitoring formats and quality standards, as well as in customer and client listening programs to identify customer needs and expectations. You will be accounted for use of quality monitoring data management system to compile and track performance at team and individual level. Moreover you will need to provide feedback to call center team leaders and managers and prepare and analyze internal and external quality reports for management staff review.
Successful Candidate should possess at least two years of call center experience preferably in selling area. International working environment also requires fluency in English since communication plays significant part in this job. Moreover, if you have already gained some experience with cable modem technology, you could definitely become a great asset to the organization.
Our Client offers attractive work conditions and ensures professional development by interesting training program and appealing benefit package.
Sounds exciting? Do not hesitate to send us your CV in English by using “Apply” button.
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