Customer Service Representative with French

The Customer Service Representative is responsible for handling incoming customer queries (phone and e-mail) and supporting bussiness clients and bussiness partners reqests – wide range of pre-sales request for membership (requirements, prices, supplies, benefits etc.) The Customer Care Agents responsibility is to provide answer to every new request reported by the client, to process orders, manage subscriptions and complaints, if needed to pass the request to the higher level of support.

• fluency in French combined with good English knowledge
• computer literacy, excellent written and verbal communication skills
• experience in working with business clients, call center experience will be an advantage
• commitment to customer needs, proactive and positive approach to the customer issues
• multitasking skills
• general IT knowledge (Windows, Office applications, Internet Explorer)

• interesting job giving the opportunity to use foreign languages in everyday communication and giving wide experience in customer service
• professional training conducted in English
• friendly and supportive work environment created by a team of enthusiasts
• full-time position with an excellent package including employment contract, optional life insurance, discounts on sport activities, arvato Halogen program
• career opportunities within company structures
• relocation allowance for a period of 0,5 year or accomodation for the first 3 weeks of cooperation with arvato in Szczecin