arvato Polska is a subsidiary of arvato AG, an international outsourcing provider, employing over 2000 people in 8 localizations in Poland. Together with the global leader in the In the IT industry, we are developing our Contact Center project in Szczecin and presently we are looking for Candidates for the job position:
Nr Ref.: CSRG/PR/09/2013
The Customer Service Representative is responsible for handling incoming customer queries (phone and e-mail) and supporting bussiness clients and bussiness partners reqests – wide range of pre-sales request for membership (requirements, prices, supplies, benefits etc.) The Customer Care Agents responsibility is to provide answer to every new request reported by the client, to process orders, manage subscriptions and complaints, if needed to pass the request to the higher level of support.
- fluency in German combined with good English knowledge
- computer literacy, excellent written and verbal communication skills
- experience in working with business clients, call center experience will be an advantage
- commitment to customer needs, proactive and positive approach to the customer issues
- multitasking skills
- general IT knowledge (Windows, Office applications, Internet Explorer)
- interesting job giving the opportunity to use foreign languages in everyday communication and giving wide experience in customer service
- professional training conducted in English
- friendly and supportive work environment created by a team of enthusiasts
- full-time position with an excellent package including employment contract, optional life insurance, discounts on sport activities, arvato Halogen program
- career opportunities within company structures
- relocation allowance for a period of 0,5 year or accomodation for the first 3 weeks of cooperation with arvato in Szczecin
Please add the following clause to your application: ,,Wyrażam zgodę na przetwarzanie danych osobowych zawartych
w mojej ofercie pracy oraz na umieszczenie podanych przeze mnie danych osobowych w bazie danych kandydatów
do pracy firmy Bertelsmann Media Sp. z o. z siedz. w Warszawie, Oddział Arvato Services, pl. Rodła 9, 70-419 Szczecin
zgodnie z ustawą z dnia 29.08.1997r. o ochronie danych osobowych (Dz.U. z 2002 r. nr 101, poz. 926 ze zmianami).
Powyższe dane podaję dobrowolnie. Zostałem po informowany o prawie wglądu do swoich danych osobowych i możliwości
poprawiania ich.”